Ratings based on 1,152 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Verry good hotel
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 28 Dec 2024
Everything was great. Young lady at the front desk was super nice and had a great attitude. Rooms are nice.
by A verified traveler
Posted 26 Dec 2024
Good customer service
by A verified traveler
Posted 26 Dec 2024
2nd time staying...Staff was extremely helpful...love the airport shuttle...would stay again
by A verified traveler from Cabo San Lucas
Posted 24 Dec 2024
They offer Uber instead of shuttle
by A verified traveler
Posted 21 Dec 2024
Leaking foucets, noisy air condition, mold, receptacles did not have power.
Comment from Hotel Management
22 Dec 2024 by Nikki K., Hotel Management
Thank you for bringing these issues to our attention. We sincerely apologize for the inconveniences you experienced. Please know we are addressing these matters with our maintenance team to ensure improvements are made. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much better experience in the future
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Nikki K., Hotel Management
We're truly sorry to hear about your disappointing experience. This is not the level of service we strive to provide, and we apologize for any inconvenience you faced during your stay. We’d love to learn more about what went wrong and how we can make things right. Please feel free to contact us directly so we can address your concerns and improve your experience
by A verified traveler
Posted 19 Dec 2024
Staff and breakfast served was excellent
Comment from Hotel Management
19 Dec 2024 by Nikki K., Hotel Management
Thank you for your kind words! We’re thrilled to hear you enjoyed our staff’s service and the breakfast. Your feedback means a lot to us, and we look forward to welcoming you back again soon.
by A verified traveler
Posted 19 Dec 2024
Rough area of town
Comment from Hotel Management
19 Dec 2024 by Nikki K., Hotel Management
Thank you for sharing your feedback. We understand that the location of a property plays an important role in the overall experience, and we’re sorry to hear that our area didn’t meet your expectations.Our team is committed to providing a safe and welcoming environment for all our guests, and we work hard to ensure your comfort during your stay. We appreciate your input and will continue to look for ways to enhance the guest experience.
