Ratings based on 711 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Staff sorely in need of manager. Shuttle driver very good. Coffee maker in room not working. Surrounding area risky.
by A verified traveler
Posted 14 Nov 2024
The air conditioner in the room has a loud noise. The toilet constantly has the sound of running water. All these noises make it difficult for me to sleep properly, and the experience is very poor.
by A verified traveler
Posted 11 Nov 2024
Rundown hotel, door key mechanism was broken. Smells in hallways like someone was smoking cigarettes and weed
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
8 Oct 2024 by Francy Davis, Hotel Management
Dear Mr. Frank,Thank you for your survey. I apologize if we failed to meet your expectations. We hope to have the opportunity to better serve you on your next visit.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
8 Oct 2024 by Francy Davis, Hotel Management
Dear Ms. Lela,Thank you for your survey. We apologizes if we did not meet your expectation. We hope to serve you better the next time you visit to Houston.
by A verified traveler
Beware Housekeepers are thieves !!!
Posted 28 Jul 2024 on HotelsI accidently left a bag of hang up clothes in a clothes bag in the closet. I called the front desk to retrieve the bag to be picked up. The bag had disappeared only house keeping went into the room. House keeping stole my bag and its content.. I jad only been gone from the location for a few hours and at the time i was told the room hadnt been cleaned yet. Housekeeping is the only ones that had access to the room. It has key cards.. And they only knew to go in after I said the bag was there.
Comment from Hotel Management
13 Aug 2024 by Francy Davis, Hotel Management
Hi Mr. Darrell,Please do not call our housekeeper a thief. It was a miscommunication. When we finally found the items, we called you right away to let you know.
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Francy Davis, Hotel Management
Hi Pam,We regret that you didn't have a great experience. We are committed to improving and want to make your next visit exceptional.
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
13 Aug 2024 by Francy Davis, Hotel Management
Hi Ms. Shrhonda,We apologize if your stay was not satisfactory. Please let us know how we can improve your experience next time.
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Francy Davis, Hotel Management
Hi Ms. Crstal,Thank you for your survey. I'm glad you had a good stay.Best Regards,
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Francy Davis, Hotel Management
Hi Ms. Debora,I apologize for not meeting your satisfaction. We hope to better serve you on your next visit. Please feel free to get in touch with me. Sincerely,
