Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Adam, Hotel Management
Leslee -- Thank you for taking the time to offer your candid rating on your recent stay with us. It is our mission to provide our guests with a flawless experience, so it's quite regretful to hear that you left feeling disappointed. I invite you to reach out to our guest services team to share more details about your visit. They look forward to taking your call and will gladly investigate any missteps that you may have experienced.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Adam, Hotel Management
Andrea -- Thank you so much! Come back and visit us again soon!
by A verified traveler
Posted 26 Oct 2024
Lakeview
Comment from Hotel Management
26 Oct 2024 by Adam, Hotel Management
Linda -- Thank you for your feedback! We hope to see you again the next time your travels bring you back to Lake Tahoe
by A verified traveler
Posted 22 Oct 2024
Every associate from bellman to check in were extremely friendly and courteous.
A little disappointed at the $65 a night resort fee and &30 a night parking fee. Seems excessive. Room was spacious and comfortable except for lighting. There were four lights out in the room.
Comment from Hotel Management
26 Oct 2024 by Adam, Hotel Management
Annalisa -- Thank you for your high rating and your kind words. I also appreciate your candid feedback. Please know that your comments do not fall on deaf ears. We hope to see you again the next time your travels bring you back to Lake Tahoe!
by A verified traveler
Posted 16 Oct 2024
We were put in a room next to all the ventilation for the property. Great view but so noisy. Thought the fan would go off at night at some point but didn’t.
Comment from Hotel Management
19 Oct 2024 by Adam, Hotel Management
Ann -- Thank you for your candid feedback. I am so sorry to hear that your room location left something to be desired. I will share your feedback with our guest services and engineering teams so we can work to avoid similar comments moving forward. We consider feedback such as yours to be a gift as it shows us where we most need to improve, so please know that your sentiments do not fall on deaf ears.
by A verified traveler
Posted 15 Oct 2024
This was our second stay. Very nice!!
Comment from Hotel Management
19 Oct 2024 by Adam, Hotel Management
Regina -- Thank you very much! We deeply value our repeat guests and looking forward to hosting you again soon!
by A verified traveler
Posted 14 Oct 2024
I will never stay anywhere again! This place is beautiful!
Comment from Hotel Management
19 Oct 2024 by Adam, Hotel Management
Kara -- Thank you so much for your glowing review! We look forward to seeing you again the next time your travels bring you back to Lake Tahoe!
by A verified traveler
Posted 14 Oct 2024
Jason was extremely helpful. The front office staff member was welcoming and treated us with a free bottle of champagne. Great staff!
Comment from Hotel Management
14 Oct 2024 by Adam, Hotel Management
Elsa -- Thank you so much! I am so pleased that you enjoyed your service experience at the Landing Lake Tahoe! I will personally share your kind words with Jason and the rest of our team. Thank you again and we look forward to hosting you again at some point soon!
by A verified traveler from Santa barbara
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Adam, Hotel Management
Jarryd -- Thank you so much! Please reach out to us should you wish to share feedback regarding your experience. Otherwise, we look forward to the opportunity to host you again at some future date!
by A verified traveler
Posted 8 Oct 2024
Very nice amenities
Comment from Hotel Management
11 Oct 2024 by Adam, Hotel Management
Kevin -- Thank you so much for taking the time to share your recent experience at The Landing Lake Tahoe. While its wonderful to know our property amenities were to your liking, its regretful to see that your stay feel short of a 5-star experience. As hoteliers, it is our mission to provide all of our guests with bespoke, world-class service. Situation-specific feedback is therefore incredibly valuable and the only way we can improve our product and guest offerings. I invite you to reach out to our guest services to discuss your experience in greater detail. Thank you again and we and look forward to speaking with you soon.
