Ratings based on 938 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Nice rooms
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 3 Jan 2025
I am a very disappointed costumer. I believe Secrets Inn was not honestly advertised. The costumer service was very poor and almost non existent. I will not be returning to this hotel for several reasons.
The first reason is there are better priced hotels in the neighborhood. For example Beach Retreat and Lodge offer better rooms for $115 a night. Secrets Inn is not worth over $90 a night. If they are requesting more money than that it is not worth it. The rooms are very small but they advertise photos that make the room appear bigger.
My second reason is the cleanliness. Secrets Inn was dirty answer not properly cleaned. There were very old spider webs all over the room. There were dead bugs under the bed area. The bathtub, shower, and toilet areas were decently cleaned.
My third reason is the costumer service. The front desk clerk was not very friendly and very short to respond. The clerks were helpful when asking for extra towels. However when confronted about my concerns the clerk made no attempts to remedy the situation. The only option they had was to upgrade the room. I don’t believe I should have to upgrade just to get a clean room.
My fourth reason was the advertising. Because yes, this room had a luxury bathtub but the hotel is advertising it as a hot tub. It was the highlight of the room. However, because of the size of the room it made the stay uncomfortable.
Comment from Hotel Management
3 Jan 2025 by Secrets Inn, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 1 Jan 2025
Sheets were dirty, staff was rude
Comment from Hotel Management
3 Jan 2025 by Secrets Inn, Hotel Management
Thank you for your feedback.
by A verified traveler from ANTIOCH
Posted 1 Jan 2025
Dirty, run down, ice machine broken and no out of service sign on it even though staff knew about it being broken, leaky faucets, mold, not enough parking for the rooms.
Comment from Hotel Management
3 Jan 2025 by Secrets Inn, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 25 Dec 2024
Need remodel! I paid 280 and definitely wasnt worth that
Comment from Hotel Management
3 Jan 2025 by Secrets Inn, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 21 Dec 2024
This is our first time here, we wasn't given the room we had requested. But was finally given the room we requested after talking with the front desk. Room was clean, but dated. The bathroom window had a gap so it was cold in the room. The shower door did not have a handle to open or close.
Its not a bad place, just need more attention to details and at over $100 a night for a stay these are things that should be checked!
Comment from Hotel Management
22 Dec 2024 by Secrets Inn, Hotel Management
We appreciate your feedback. Thank you for staying with us.
by A verified traveler
Posted 18 Dec 2024
Liked location
Comment from Hotel Management
22 Dec 2024 by Secrets Inn, Hotel Management
We appreciate your feedback. Thank you for staying with us.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Secrets Inn, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Secrets Inn, Hotel Management
We appreciate your feedback. Thank you for staying with us.
