Ratings based on 967 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from fremont
Posted 18 Nov 2024
Definitely I will not recommend to do reservations for this place very bad management this is how it goes ..
I did reservations 15days in advance for 2 bedrooms and check in time is 4pm. When I got there on Nov 15 @ 6:00pm. I been told by this front desk incharged who does check in. She told me I am sorry we have no room available at this time I said but I reserved 15 days ago. She said let me checked again than she turned around and said yeah look like we have 1 room opened up but it for disabled person I was really pissed off that time and kept my cool and said I have a 7yr old daughter and wife there sitting in the car which she can see through right from her window since I parked next to the office.
So she said you know what I will have upgrades you to better and bigger room and that will be in the next property I said okay if this is what going to happened I would never reserve this place that is beta switch.
I said yes and I have to drive to other property no gated parking she gave me a more saying they are not liable for break in your car I have to display on the car that was really shady.
Okay enter the room so cold there was I heater in the bed room which works on and off I was so pissed off my wife looked at me said don’t just let it go. And worse thing no carpet at all on the floor and as freezing cold and no normal cloth blinds only a paper blind I never see that kind of bad rental property so disappointed..
Definitely I will not recommend to stay here !!!
Comment from Hotel Management
21 Nov 2024 by Guest Services, Hotel Management
Hello AliThank you so much for sharing your experience with us. We truly appreciate your feedback and want to express our sincerest apologies for the difficulties you faced during your stay. We can only imagine how frustrating this experience must have been for you, and we’re genuinely sorry that we did not meet your expectations.I truly appreciate your understanding regarding the room accommodations. While your original booking was for a handicap-accessible room with two queen beds, I know you requested a room with carpet. I’m sorry to hear that there were no carpeted rooms available. However, I’m glad that we were able to offer you a complimentary upgrade to our Efficiency two-bed family room, which features a living room, dining area, fireplace, and a complete kitchen. I hope this upgrade provided you with some added comfort during your stay. Additionally, I understand that the parking slip disclaimer may have caused some worry, and I sincerely apologize if it gave the impression that the parking was unsafe; it’s a standard disclaimer that most hotels use. We strive to address any issues promptly, and I regret that we were only informed of your concerns after your departure. Your feedback is incredibly valuable to us, and we hope to have the chance to provide you with a much more positive experience in the future.Best Regards
by A verified traveler
Posted 15 Nov 2024
Rooms need to be cleaned more to code, I found old food and dust build up around bed and my white socks where filthy after few hours never touch the floor barefoot after seeing my socks discolored. Also, had a roach crawling on the night stand, informed front desk of incident no discounted adjustment to the rooms I rented where applied, hope they clean up rooms and spray. I will not be staying again.
Comment from Hotel Management
17 Nov 2024 by The Econo Lodge Inn Team, Hotel Management
Dear Rashell,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered in your room. Your experience does not reflect our standards, and we appreciate you bringing this to our attention.We take cleanliness very seriously and have already shared your comments with our housekeeping team to ensure that these issues are addressed promptly. We have also initiated a thorough inspection of our pest control measures to prevent further incidents.We understand how disappointing this experience was for you and would like to make it right. While we cannot change the past, we would like to extend a discount on your next stay should you give us another chance. We aim to provide all our guests with a comfortable and enjoyable experience.Once again, we apologize for the inconvenience, and we hope you will consider staying with us again in the future.Best regards,
by A verified traveler
Posted 13 Nov 2024
The man who checked us in was nice. The bath room got clogged and the check in clerk brang us a plunger and poked her head in the door which I thought was weird. The 2nd night I forgot my room key in the room and she gave my husband the key and his name was not even on the room. I dont think that that was safe. Also becareful we left the trash can outside so the housekeepers could through the trash out. We came back and left it outside someone else through trash in there and i looked out the window to see 3 racoons digging in the trash. For the amount we spent it was great. The room was nice but we moved the bed and it was dirty.
Comment from Hotel Management
14 Nov 2024 by The Econo Lodge Inn Team, Hotel Management
Dear Jessica,Thank you for taking the time to share your experience with us. We genuinely value your feedback and are truly sorry that your stay at Econo Lodge did not meet your expectations.Our goal is always to provide a comfortable and enjoyable environment for our guests, and we regret that we fell short during your visit. Please know that we take your concerns seriously and actively address the issues you face.We sincerely apologize for any invasion of your privacy. We will take your concerns into account for future interactions.Thank you again for your understanding, and we hope to welcome you back soon.Warm regards,
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
17 Nov 2024 by The Econo Lodge Inn Team, Hotel Management
Dear Morningstar,Thank you so much for your fantastic 5 out of 5 rating! We truly appreciate you taking the time to share your experience at Econo Lodge Inn. It brings us great joy to know that you enjoyed your stay and found everything satisfactory. Our team works hard to provide excellent service and comfortable accommodations, and your feedback motivates us to continue doing our best.If you have any suggestions for improvement or specific highlights from your visit, we would love to hear them! We hope to welcome you back soon for another enjoyable stay.Safe travels!
by A verified traveler
Posted 4 Nov 2024
It was nice and quite
Comment from Hotel Management
7 Nov 2024 by Guest Services, Hotel Management
Dear Adrian,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found your stay at Econo Lodge Inn nice and quiet. Creating a comfortable and peaceful environment for our guests is our top priority, and we’re delighted that we could meet your expectations.We appreciate your feedback and hope to welcome you back soon for another pleasant stay!Best regards,
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Guest Services, Hotel Management
Dear Tucker,Thank you for taking the time to rate your stay with us at Econo Lodge Inn! We're thrilled you enjoyed your experience and rated us 4 out of 5. Your feedback is incredibly important to us, and we continually strive to provide our guests with the best possible experience. If you have any specific suggestions on how we can improve further, please feel free to share.We hope to welcome you back on your next visit!Best regards,
by A verified traveler from Minden
Posted 27 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Guest Services, Hotel Management
Dear Joel,Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you enjoyed your stay at Econo Lodge Inn. Your feedback means a lot to us, and it motivates our team to continue providing excellent service to all our guests.If you have any suggestions or specific highlights from your visit that you’d like to share, we’d love to hear more. We look forward to welcoming you back on your next trip!Safe travels,
by A verified traveler
Posted 22 Oct 2024
Decent place.
Comment from Hotel Management
24 Oct 2024 by The Econo Lodge Inn Team, Hotel Management
Dear Rohit,Thank you for taking the time to share your experience with us by rating your stay at Econo Lodge Inn. We are delighted to hear that you found our place decent and gave us a positive rating of 4 out of 5. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we're glad we were able to meet your expectations.We would love to know what we can do to make your next stay even better and achieve that perfect score. Your feedback is invaluable to us as we continue to improve our services and facilities. Please feel free to reach out to us with any suggestions or comments you may have.Looking forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 21 Oct 2024
Great friendly staff. Very helpful and understanding.
Comment from Hotel Management
24 Oct 2024 by The Team at Econo Lodge Inn, Hotel Management
Dear Frank,Thank you so much for your kind words and for leaving us a 5-star review! We're thrilled that our staff made such a positive impression on you with their friendliness, helpfulness, and understanding. At Econo Lodge Inn, we always strive to provide our guests with a welcoming and supportive environment, and it's rewarding to know we've succeeded in making your stay enjoyable.We look forward to welcoming you back for another great experience. Should you need anything on your next visit, please don't hesitate to let us know. Thank you again for choosing Econo Lodge Inn!Warmest regards,
by A verified traveler
Posted 21 Oct 2024
great staff, nice room, cute place
Comment from Hotel Management
24 Oct 2024 by The Team at Econo Lodge Inn, Hotel Management
Dear Darren,Thank you so much for your fantastic review and for giving Econo Lodge Inn a perfect score! We're absolutely thrilled to hear that our staff made a great impression on you, and that you found your room to your liking and our place charming. Our team works hard to ensure that every guest has a comfortable and memorable stay, so your kind words mean the world to us.We hope your positive experience will bring you back to us in the near future. Looking forward to welcoming you again!Warm regards,
