Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
There is too much dog poop all over the property, our room wasn’t that clean when we checked in. Our bed sheets were dirty and the towels had other peoples hairs. Bathroom as well, it was okay but I wouldn’t stay there again.
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Michelle, it's disappointing that your recent visit didn't meet your expectations, particularly with the room condition. Cleanliness is a top priority, and measures are in place to ensure a comfortable environment for all guests. Your feedback regarding these concerns is taken seriously, and it will contribute to making necessary improvements. Thank you for sharing your experience.
by A verified traveler
Posted 12 Nov 2024
Property was very nice. Some staff member need customer service training
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Alejandro, thank you for sharing your experience at Beach Retreat & Lodge at Tahoe. It's fantastic to hear that you found the property to your liking. Your feedback on team member interactions is appreciated, and it's something that will help us continue improving. We hope you visit us again soon!
by A verified traveler
Posted 9 Nov 2024
Stay is great but need to be updated
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Mark, thank you for sharing your thoughts about your stay. It's great to hear that you enjoyed your time, though we understand your concerns about updates. Your feedback is valuable, and we strive to enhance guest experiences continually. We hope you'll consider staying with us again in the future.
by A verified traveler
Posted 31 Oct 2024
Location. Scenery. Fireplace in my room.
Comment from Hotel Management
31 Oct 2024 by Front Desk Agent, Hotel Management
Kristine,I am so glad that you has such an enjoyable stay with us!
by A verified traveler
Posted 27 Oct 2024
This property has a nice lake view however our experience was poor. We arrived late and our bathroom was dirty, dirt on the towels, toilet paper in the toilet, dirt on the bed linens, fireplace didn’t work, mold on the windows seals. When I asked the front desk the man said “unless the place is burning down I can’t help you.” I approached them again the next day and they said they would talk to management.
Comment from Hotel Management
30 Oct 2024 by Front Desk Agent, Hotel Management
Darnel, I am so very sorry that this happened while you stayed with us! This is not the standard that we have set for our property! I will be sending your review to our management team and they will be in contact!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Front Desk Agent, Hotel Management
Margarita,Thank you for your review of your recent stay with us! We look forward to seeing you again!
by A verified traveler
Posted 22 Oct 2024
Our room looked right on the lake.
Very dog friendly.
Comment from Hotel Management
22 Oct 2024 by Front Desk Agent, Hotel Management
William,Thank you for staying with us and telling everyone about how much you enjoyed your stay!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Uliana, thank you for sharing your rating. The team here at Beach Retreat & Lodge at Tahoe is thrilled to hear you had an enjoyable experience. We're looking forward to welcoming you back for another relaxing stay.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Customer Service, Hotel Management
Sayli, thank you for your rating. It's always helpful to know our guests' impressions. Our team is continually working to enhance the experience for all visitors. Should you choose to stay with us in the future, we're eager to ensure a more memorable visit. Safe travels!
by A verified traveler
Posted 11 Oct 2024
It is right on the beach. Restaurant has sunset lake view
and food is delicious. Parking is free and easy. Overall, it
is so convenient.
Comment from Hotel Management
12 Oct 2024 by Customer Service, Hotel Management
Michael, it is fantastic to hear that you enjoyed your stay at Beach Retreat & Lodge at Tahoe. The breathtaking sunset views from the restaurant and the convenient parking certainly add to the experience. The team is thrilled that you found everything to be convenient and satisfying. We can't wait to welcome you back for another wonderful visit!
