Ratings based on 410 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 7 Dec 2024
Everything was great except for the inroom keurig needed cleaned. It was full of mold.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
6 Dec 2024 by Lyanna Reavis AGM, Hotel Management
Thank you so much for your feedback! We appreciate each and every one of our guest when they come to visit us. Please consider us on your next trip to South Hill Virginia
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Lyanna Reavis AGM, Hotel Management
Please if you have any feedback on your stay feel free to email us.
by A verified traveler
Posted 27 Oct 2024
Overall good experience. Complimentary breakfast most items were not available when we did go.
Comment from Hotel Management
1 Nov 2024 by Lyanna Reavis AGM, Hotel Management
We appreciate all feedback provided from out guest. We take great pride in making sure our establishment is considered a second home for you. Thank you so much for your kind words and we hope to see you again in the future.
by A verified traveler
Posted 25 Oct 2024
Safe and convenient
Comment from Hotel Management
1 Nov 2024 by Lyanna Reavis AGM, Hotel Management
We appreciate your business and feedback. We work hard to make sure all of our guest are able to treat Holiday Inn Express in South Hill as a home away from home. Thank you for allowing us to keep you safe and comfortable during your trip. We look forward to seeing you again.
by A verified traveler
Posted 14 Oct 2024
Funny how a review can be edited for 24 hrs, but I accidentally book the wrong location and call within seconds and Expedia tells me they can’t refund because of your hotel! I was never there!
Comment from Hotel Management
16 Oct 2024 by Lyanna Reavis AGM, Hotel Management
We do apologize for the inconvenience that was caused during your stay We always strive to make sure our guest are taken care of to the best degree. However, when booking with a third party all fees and charges are charged to the party that you book with. We do however take a no show fee of one night stay but everything outside of that is billed to the third party themselves. If you would like feel free to contact me here at the hotel and we can see what part our establishment played in it. 434 447 2055
by A verified traveler
Posted 24 Sep 2024 on Hotels
Comment from Hotel Management
1 Nov 2024 by Lyanna Reavis AGM, Hotel Management
Thank you so much for your feedback. We take great pride in our establishment to make sure our guest are comfortable and happy.
by A verified traveler
Posted 22 Sep 2024
Very clean, free breakfast was very good, and many things to choose from.
Comment from Hotel Management
21 Oct 2024 by Lyanna Reavis AGM, Hotel Management
Thank you so much for your feedback. We take every opportunity to improve your experience, because we take great pride in making sure you consider Holiday Inn Express as your home away from home. Thank you for enjoying our state-of-the-art complimentary breakfast catered to guest just like you. We hope that on your next trip you will consider our location as a stopping point along the way.
by A verified traveler
Posted 17 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Lyanna Reavis AGM, Hotel Management
Thank you so much for your feedback! We take great pride in our establishment and work very hard to make this a second home to all our guest.
