Ratings based on 414 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
The staff were friendly and took very good care of us. We had a small issue with the first room we were placed in and they resolved it for us immediately!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Jessie, Hotel Management
Thank you for your positive rating regarding your recent stay at Comfort Inn & Suites I-85 South Hill, Va. It is always nice to receive positive feedback from our guest. It provides us with the incentive to work harder to provide our guest with a pleasant experience
by A verified traveler
Posted 3 Nov 2024
The sheets seems to be clean and the room was reasonably wiped down but many places were missed. The room was smelly. It’s a bit run down. The elevator was disgusting - sticky and smelly. Many Comfort Inns are much better than this one. Wouldn’t stay here again especially for the price.
Comment from Hotel Management
14 Nov 2024 by Jessie, Hotel Management
We have had a problem with a couple of housekeepers taking shortcuts and not cleaning their rooms properly. I am currently in the process of interviewing new staff in the housekeeping department. We are working hard on deep cleaning and doing maintenance on our rooms. We are shampooing carpets, upholstered chairs, sofas, mattresses and painting walls with paint chips and scuff marks. I do apologize for the elevator. AQ housekeeper must have taken out a bag of trash that leaked in the floor and didn't let the houseman know so he coulld have scrubbed the floor.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jessie, Hotel Management
Thank you for taking the time to rate your recent stay at our hotel. We appreciate your positive rating. We will continue to work hard to improve our hotel and our service. We appreciate your business and we hope you will visit us again.
by A verified traveler
Posted 21 Oct 2024
Our room was not what I thought it would be. The bed was to small for a queen size. The bathroom wasn't the best. A little paint job wouldn't hurt. I was very disappointed
Comment from Hotel Management
22 Oct 2024 by Jessie, Hotel Management
I apologize you were not satisfied with the size of your bed. Not knowing your last name or room number I can't determine if you actually had a Queen size bed. All of our rooms on the front side of the building has Queen or King size beds. As far as the painting goes, we are working on the rooms we can get into. them. We hope to get them all done by Christmas.
by A verified traveler
Posted 8 Oct 2024
Everything was beautiful
Comment from Hotel Management
9 Oct 2024 by Jessie, Hotel Management
Thank you for your positive review regarding your recent stay at our hotel. It is always nice to hear our guest had a pleasant experience,We appreciate your business and we hope you will visit us again.
by A verified traveler
Posted 29 Sep 2024
It was ok
Comment from Hotel Management
30 Sep 2024 by jessie, Hotel Management
i apologize we failed to meet or exceed your expectations during our recent stay at our hotel. We will continue to work hard to provide our guest with a pleasant experience. We hope you will visit us again so we mav provide you with a better experience.
by A verified traveler
Posted 27 Sep 2024
The breakfast was delicious the service was good
Comment from Hotel Management
27 Sep 2024 by Jessie, Hotel Management
Thank you for taking the time to review your recent stay at our hotel. We appreciate your positive feedback and we hope you will visit us again.
by A verified traveler
Posted 11 Sep 2024
I only had one problem with this hotel. That issue was my room smelled like dogs lived there. If your hotel is going to allow pets (very honorable) and have designated rooms for guests with pets PLEASE remove the carpets from those rooms. Laminate floors would be ideal. They are don’t retain odors or stains like carpet.
The staff were very friendly including the housekeeping crew!
Comment from Hotel Management
12 Sep 2024 by Jessie, Hotel Management
I apologize your room had a odor. We usually have our carpets shampooed every 3 months but the last time the company cleaned the carpets they did a very poor job. We recently purchased a carpet shampooer and we are trying to do a few rooms a week. We are especially working on any room that had a odor complaint. I will will check with Choice to see if laminate flooring is an option for us in the pet rooms. Since we bought the shampooer we may just shampoo any room that had a pet as soon as the guest checks out. We appreciate your business and we appreciate your feeback. we hope you will visit us again.
