Ratings based on 96 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The location was excellent. Right on SoCo so there were a lot of dining and shopping options.
The cleanliness of the apartment could have been better. There was a mildewy smell in the bathroom and some mold visible in the edges/corners.
Air felt stuffy and a little stale.
I just needed the place to sleep at night, so it was ok for that, but not the best in terms of amenities.
by A verified traveler from Denton
Posted 2 Oct 2024
I was surprised at how dated the room was. Everything was functional, the AC, TV, fridge, and microwave all worked fine, but the furniture was very cheap looking and old-fashioned, and the flooring was not very nice either. The bathtub had a crack in it that let water through, so you can’t use it for a bath only a shower. The sink was in the room instead of the bathroom, and the drawers on that were broken. The bed was pretty comfortable, aside from the pillows, which were too bulky. The ceiling tiles looked old and some had apparent water damage. It wasn’t a bad stay, just not what I was expecting for how much we paid..
by A verified traveler from Olive Branch
Posted 24 Aug 2024
Perfect location and very clean. Will definitely stay again.
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 9 Jul 2024
by A verified traveler
Posted 28 May 2024 on Hotels
Comment from Hotel Management
29 May 2024 by Sonder, Hotel Management
Hi Hak, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.
by A verified traveler from Houston
Posted 27 May 2024
Good location near restaurants
by A verified traveler
Posted 22 May 2024
I loved the location of this property, the layout and size. It was a beautiful stay overall!
What I didn't love was the bathroom switches. There was only one, and it was way too bright. Would have been nice to have two switches, one that was not too bright. I also didn't like it's location only from entering from kitchen. No switch from bedroom. Wasn't able to operate the tv. Seems like an old fashion turn on would have been better than not being able to get anything to show.
by A verified traveler
Great location, tired apartment
Posted 29 Apr 2024 on HotelsMaybe we got unlucky but our apartment wasn’t great. It was extremely dusty when we arrived and they have compensated us as well as sending in cleaners however when we got back after the cleaners the bathrooms hadn’t been dusted. They are well furnished apartments but the decor is very tired with mould and paint peeling off the walls.
Comment from Hotel Management
8 May 2024 by Sonder, Hotel Management
Thank you for staying with us. We're very sorry for the cleanliness issues in your space. We'll review our cleaning procedures with our team and work to improve. Should you choose to give us another chance, we'd love to make it up to you.
by A verified traveler
Posted 23 Apr 2024
The good: great location, easy parking, comfortable bed.
The bad: gym access required 2 phone calls to Sonde and some of the gym equipment didn’t work, apartment tired and needing renovation, view of a parking lot, noisy neighbor upstairs.
The ugly: apartment was superficially clean but grime and dirt everywhere - bathroom, bedroom, kitchen. Dirty cutlery. The whole place smelt damp and musty on arrival. Sonder customer service really poor.
Stay elsewhere.
Comment from Hotel Management
23 Apr 2024 by Sonder, Hotel Management
Hi Nicholas, thank you for your feedback. We're sorry for the issues in your space. Our team will look into your concerns immediately and work to remedy any present issues. Should you choose to give us another chance, we'd love the opportunity to make it up to you.
