Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jul 2024
We caught this property on a bad night. There was a large group in hose of young ball players and their parents. It was noisy at times in the hallway. The restaurant/bar ran a limited menu and was minimally staffed making the food experience marginal at best. Not typically what I experience at Doubletrees.
by A verified traveler
Posted 1 Jul 2024
Very clean property. Pool was excellent.
Comment from Hotel Management
2 Jul 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
by A verified traveler
Posted 30 Jun 2024
Expected higher quality. Bed and linens were nice but hard water scale was bad on fixtures and tile floors were questionable. Mirrors and hard surfaces were noticeably in need of attention.
Comment from Hotel Management
1 Jul 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your candid feedback. We take every guest experience seriously. We will be sharing your comments with our team and take action.
by A verified traveler
Posted 29 Jun 2024
Nice and clean.
Comment from Hotel Management
1 Jul 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
1 Jul 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
by A verified traveler
Posted 29 Jun 2024
clean place, feel like home !!!
Comment from Hotel Management
1 Jul 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
by A verified traveler
Posted 28 Jun 2024
This hotel is excellent
Comment from Hotel Management
28 Jun 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
by A verified traveler
Posted 23 Jun 2024
Back desk staff near elevator was rude . I asked how long the pool would be closed and she seemed inconvenienced due to the fact she was on her personal cell phone and I somehow interrupted her.
Brunette mid length to long hair -late 40’s 50.
Doesn’t my stay help pay your wages ? This is unacceptable unprofessional behavior
Front desk staff should as ok but really didn’t make me feel too welcome when I arrived . I also called a week prior to request rooms on the second floor and they said yes they can do that for me.
However when I arrived staff said they’re unable to accommodate me. If I would have know this I would have stayed elsewhere-& they probably realized that and this is the reason why it played out the way it did.
Hotel was ok but you need to train staff on hospitality 101. Sub par at best
Comment from Hotel Management
24 Jun 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your candid feedback. We take every guest's experience seriously. We will share your feedback with our team and work to make improvements. We apologize for any inconveniences you may have experienced.
by A verified traveler
Posted 23 Jun 2024
The property was in a perfect location based on what we were doing during our stay. Overall I was satisfied with the value. Cleanliness could be improved.Our room had some minor issues. The location.
Is very good.There's many convenient areas to shop close by to get gas and food as well.
Comment from Hotel Management
24 Jun 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your candid feedback. We take every guest's experience seriously. We will share your feedback with our team and work to make improvements. We apologize for any inconveniences you may have experienced.
by A verified traveler
Posted 23 Jun 2024
We had items stolen from our room. Earrings from an earrings/necklace set. My daughter feels quite violated that someone went through her things. I also was resting in bed one morning while my family had left…a maid let herself in (even though we had the privacy please sign up)…came in and flushed the toilet and left. I chalked it up to a weird happening, but now have it figured out what was going on. Otherwise nice place, good price and great restaurant staff. I’ve called the manager and are awaiting their follow up Monday.
Comment from Hotel Management
24 Jun 2024 by DoubleTree by Hilton Omaha Southwest Team, Hotel Management
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your candid feedback. We take every guest's experience seriously. We will share your feedback with our team and work to make improvements. We apologize for any inconveniences you may have experienced.
