Ratings based on 798 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Perth
Posted 20 Oct 2024
Good location 😁
Comment from Hotel Management
22 Oct 2024 by Amanda H, Hotel Management
Thanks for staying at Hospitality Carnarvon - we are so pleased you enjoyed our great location too Elizabeth!
by A verified traveler
Posted 4 Oct 2024
Clean, comfortable and affordable accommodation.
Comment from Hotel Management
8 Oct 2024 by Amanda H, Hotel Management
Hi Peter - thank you so much for your kind words and positive rating. It was our pleasure to host you at Hospitality Carnarvon.
by A verified traveler from Thornleigh
Posted 10 Sep 2024
Room is big and pleasant surrounding.
Comment from Hotel Management
12 Sep 2024 by Amanda H, Hotel Management
Thanks so much Ronald. It is wonderful to hear we met your needs - thank you for your kind words.
by A verified traveler
Posted 4 Aug 2024 on Wotif
Very dismal. Room was clean, but upon arrival we found a rotten apple, some rubbish and toys leftover. Aircon was very noisy, and flucated between cold/warm. Bathroom was spacious, but with very limited air flow, there was mould all on the ceiling in the bathroom.
No fresh water available, and not allowed to cook any food in the rooms - BBQ was dirty and nothing available to clean it and restaurant has no "normal food", everything was super fancy. Room service came once in 5 days, but only towels were swapped. Bring dishwashing liquid and a sponge if you want to clean your coffee mugs, as there is no way of washing them, and they never got swapped out during our stay. None of the windows can be opened for air flow! They were all bolted shut, even with them caged off
Beds were quite comfortable, but the blanket is just stuck in between 2 sheets, making it difficult to stop everything moving around.
Loved the quiet and safe location.
5 minutes from town.
Definitely not somewhere we would stay again.
Comment from Hotel Management
6 Aug 2024 by Amanda H, Hotel Management
Hi BryannaThis is certainly disappointing to hear. We are so very sorry that you did not receive the usual care and cleanliness the team pride themselves on. The manager is investigating the cleanliness concerns and why your room was not serviced daily, nor sheets changed (normally 3rd day). So sorry our bedding and windows did not meet your needs too. We wish you safe and happy travels ahead.
by A verified traveler
Posted 28 Jul 2024 on Wotif
Comment from Hotel Management
2 Aug 2024 by Amanda H, Hotel Management
Thanks for staying at Hospitality Kalgoorlie Anita! We wish you safe and happy travels to follow.
by A verified traveler
Posted 25 Jul 2024
Great hotel clean and comfortable rooms
Comment from Hotel Management
28 Jul 2024 by Amanda H, Hotel Management
Thanks Alan! It was great to hear you enjoyed our hospitality! We really appreciate your feedback.
by A verified traveler
Posted 22 Jul 2024 on Wotif
Comment from Hotel Management
12 Aug 2024 by Amanda H, Hotel Management
Thanks Margaret! We are truly delighted with your rating as we know that means you enjoyed your stay!
by A verified traveler
Posted 20 Jul 2024 on Wotif
Problems with Hot water for showering Staff had ‘No care factor’
Comment from Hotel Management
22 Jul 2024 by Amanda H, Hotel Management
Hi Mark - sincere apologies you experienced issues with the hot water and that you were not looked after as you should have been. The staff has been addressed on this as they are usually excellent with customer care. We very much appreciate you staying at Hospitality Carnarvon and thank you for the kind rating despite the issue noted.
by A verified traveler
Posted 19 Jul 2024
Rooms are clean the food at restaurant was amazing
Comment from Hotel Management
22 Jul 2024 by Amanda H, Hotel Management
Cheers Robert! It is wonderful to hear that you enjoyed our cleanliness and our locally renowned Sails Restaurant too! Thank you for sharing your positive experience with us and the wider travel community.
by A verified traveler
Posted 16 Jul 2024
Kind staff!
Comment from Hotel Management
17 Jul 2024 by Amanda H, Hotel Management
Thanks JialiangIt was our pleasure to host you whilst in town, and we are delighted that you enjoyed your stay!
