Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler from Chatswood
Posted 29 Oct 2024
by A verified traveler
Posted 23 Oct 2024
I have two major issues with this property.
Firstly, it was extremely noisy from traffic on the street! Very poor insulation, sounded like the window was open - they need to address this by retrofitting better quality windows and insulation.
Secondly, the semi-bright floor-level lighting in the bathroom bleeds into the main sleeping area due to the open design - and worst of all, this light cannot be turned off by the guest! Incredibly poor room lighting design - I had to sleep with my eye mask on.
Overall I felt it was poor value and did not live up to the Novotel name and the price positioning of this particular property.
Comment from Hotel Management
31 Oct 2024 by Leticia, Digital Marketing Manager, Hotel Management
Dear Andrew, thank you so much for sharing your feedback with us. We’re sorry to hear about the inconvenience you experienced with the room lighting.For your convenience, the lighting switch is beside the bed, allowing easy access. We apologise if this was not communicated clearly, and we will make sure our team provides this information more proactively in the future to help avoid any confusion.We appreciate your comments and look forward to welcoming you back for an even better experience.Kind regards.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Leticia, Digital Marketing Manager, Hotel Management
Dear Lyn, thank you so much for your 5-star review! Kind regards.
by A verified traveler
Posted 13 Oct 2024
Staff do a great job very helpful I got put in wrong room but check in staff fix quickly
Breakfast was ok not as good as the last stay.
But all in all a great stay I will return 😊😊
Comment from Hotel Management
17 Oct 2024 by Leticia, Digital Marketing Manager, Hotel Management
Dear Richard, thank you so much for your review! We're happy to know that we exceeded your expectations during your stay and we hope to welcome you back soon. Kind regards.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Leticia, Digital Marketing Manager, Hotel Management
Dear Mayokun, thank you so much for your review. Kind regards.
by A verified traveler
Posted 28 Sep 2024
Fantastic stay
Comment from Hotel Management
2 Oct 2024 by Leticia, Digital Marketing Manager, Hotel Management
Dear Aleksandar, thank you so much for your 5-star review! We're thrilled to know that you enjoyed your stay. Kind regards.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Leticia, Digital Marketing Manager, Hotel Management
Dear Suzy, thank you so much for reviewing us. We're very sorry that we fell short of your expectations during your stay with us. If you like to share insights regarding how we can improve our services, please contact us at ha0x0@accor.com or 07 3295 4100. Kind regards.
by A verified traveler from Harristown
Posted 15 Sep 2024
Great location, just need more parking. Also staff should know what is going on at Convention Centre before sending you there for parking. When there is none.
Comment from Hotel Management
15 Sep 2024 by Leticia, Digital Marketing Manager, Hotel Management
Dear Damian, thank you so much for your honest review. We're glad that you enjoyed your stay. I've forwarded your comments to our Front Office Manager to review and address the concerns regarding carparking. We hope to welcome you back soon. Kind regards.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Leticia, Digital Marketing Manager, Hotel Management
Dear Patrick, thank you for your great review! Kind regards.
