Ratings based on 599 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Monica Mo, Hotel Management
Hi Shaun,Thank you for your feedback. I’m sorry to hear your experience didn’t meet expectations. We hope to have the opportunity to improve your experience next time. Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 26 Oct 2024
Average property in an average area
Comment from Hotel Management
14 Nov 2024 by Monica Mo, Hotel Management
Hi Nicole,Thank you for your feedback. We appreciate your input and will work on improving the overall experience.Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 9 Oct 2024
Friendly staff
Comment from Hotel Management
15 Oct 2024 by Monica Mo, Hotel Management
Hi Salahdin,Thank you for your kind words about our staff! We're glad you had a positive experience and look forward to seeing you again soon!Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 7 Oct 2024
Area leaves a lot to be desied
Comment from Hotel Management
9 Oct 2024 by Monica Mo, Hotel Management
Hi Richard,Thank you for your feedback. I apologize that the area did not meet your expectations. We appreciate your input and will consider it as we work to improve our guests' experiences.Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 23 Sep 2024
First time there, and I loved it!
Comment from Hotel Management
24 Sep 2024 by Monica Mo, Hotel Management
Hi Conan,Thank you for your wonderful feedback! We’re thrilled to hear you loved your stay and hope to welcome you back again soon.Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 7 Sep 2024
Bed was 2 singles put together and kept coming apart and was annoying throughout the whole stay and uncomfortable. Lobby smelt like garbage and was very unpleasant smell when entering and exiting. Issue with key and couldn’t return home after a night out and had to call someone to fix it
Comment from Hotel Management
17 Sep 2024 by Monica Mo, Hotel Management
Hi Sio,I’m sorry to hear about the issues you faced with the bed, lobby smell, and key access. Your feedback is important to us, and we’ll address these concerns immediately to improve our guest experience. Thank you for bringing this to our attention.Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 3 Sep 2024
Nice apartment close to attractions and transport, staff were friendly and helpful, we had a wonderful time during our stay.
Comment from Hotel Management
17 Sep 2024 by Monica Mo, Hotel Management
Hi David,Thank you for your kind words! We’re delighted you enjoyed the apartment, the convenient location, and our friendly staff. It’s wonderful to hear you had a wonderful time during your stay. We look forward to welcoming you back!Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 13 Aug 2024
One of the best properties I have ever stayed … location is so convenient and saved slot in parking 🅿️. I got my meetings in city and the cafés are on walking distance so saved my time … and the apertment have the best VIEW of city , water and mountains
Comment from Hotel Management
22 Aug 2024 by Monica Mo, Hotel Management
Hi Manoj,Thank you for your feedback! We’re thrilled you enjoyed the convenient location, parking, and the stunning views. We look forward to welcoming you back!Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
It was fairly average cleaning of the unit wasn’t the best toilet seat broken dishwasher shelf broken cleaning staff entered property mid week left towels in bathroom clean sheets on bed shampoos etc on kitchen bench
One lift was out of order for entire stay leaving 2 lifts accessible only causing large delays in accessing our 8th floor
Comment from Hotel Management
13 Aug 2024 by Monica Mo, Hotel Management
Hi Claudio,Thank you for your feedback. I’m sorry to hear about the issues with cleaning, maintenance, and the lift. We’ll address these concerns to improve our service. We appreciate your comments and hope to do better in the future.Kind Regards, Monica MoGeneral Manager
by A verified traveler
Posted 9 Aug 2024
Easy to get to. Quiet. Clean wonderful
Comment from Hotel Management
12 Aug 2024 by Monica Mo, Hotel Management
Hi Cheryl,Thank you for your feedback! We’re delighted you found our location convenient and enjoyed the cleanliness and quiet of your stay. We hope to see you again soon!Kind Regards, Monica MoGeneral Manager
