Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
The front desk staff was incredibly hospitable, and everything was cozy and comfortable.
Comment from Hotel Management
13 Jan 2025 by N.Bos., Hotel Management
Dear Christy,Thank you for taking the time to let us know about your stay experience at the Element Boston Seaport hotel. I am glad to see you enjoyed your stay. We appreciate your feedback and hope to welcome you again in the future!
by A verified traveler
Posted 11 Jan 2025
This hotel is close to Boston Seaport area, which is nice. The room was large, clean and fully equipped. The parking was annoying, I got stuck in the adjacent lot that the front desk recommended because their kiosk was broken so they didn't want to let me go out even after trying for over a half an hour. Even though I offered multiple times to pay cash, they were insistent on trying to get my card to work. It was obnoxious.
Comment from Hotel Management
11 Jan 2025 by Nicole, Hotel Management
Thank you Adrienne for your 4 out of 5 review of our hotel. Thank you for informing us about the issues that you had with the valet. Our sincere apologies for the issue with the lot. I will be sure to share this review with the valet manager so other guests will not have to have this experience. We do hope that you will return and give us another chance. Your business is truly appreciated.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by N.Bos, Hotel Management
Dear Nicole, Thank you for taking the time to rate your experience at the Element Boston Seaport hotel. We appreciate your feedback.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by N.Bos., Hotel Management
Dear Asiel,I am glad to see you had a great stay. Thank you for taking the time to rate your experience at the Element Boston Seaport hotel. We appreciate your feedback.
by A verified traveler from bronx
Posted 1 Jan 2025
Element was conveniently located even dough was a 15 minutes walk to seaport area. The hotel in general was good with free breakfast as better feature with good food options; however, the 25 daily food/beverage/resort fee was very confusing as they make you get something no matter what in order to use these money daily with very few options available and with very nonsensical prices, that after the fact are very confusing to understand on the final bill, I do not like this procedure at all.
Comment from Hotel Management
3 Jan 2025 by N.Bos, Hotel Management
Dear Claudia,I am sorry we did not meet your expectations. To clarify the Destination fee .The fee is 25 plus tax per day. It included a daily 25 food and beverage credit. Any food or beverage over 25 the guest would pay the difference and the destination fee as well. So essentially the food or beverage of your choice is included up to 25. I will be sharing your feedback with our leadership team to review for an improved guest experience. I am glad to see you enjoyed our Rice complimentary daily breakfast.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by N.Bos, Hotel Management
Dear Andrew ,Thank you for taking the time to rate your stay experience. We appreciate your feedback and hope to welcome you again in the future!
by A verified traveler
Posted 30 Dec 2024
Amazing stay at the element. 5 stars all around. Best hotel breakfast I have ever had!
Comment from Hotel Management
30 Dec 2024 by N.Bos, Hotel Management
Dear Erik ,Thank you for taking the time to let us know about your stay experience. I am glad to see you had a great stay and that you enjoyed our Rise complimentary breakfast. We appreciate your feedback and hope to welcome you again, in the future!
by A verified traveler
Posted 29 Dec 2024
The room and location were perfect but the heat was uncontrollable and AC was not working properly
Comment from Hotel Management
30 Dec 2024 by N.Bos, Hotel Management
Dear Lisa,Thank you for taking the time to let us know about your stay experience. I am sorry about the challenges you faced with the hvac within your guest room. I will be sharing your feedback with our engineer leadership team, to review for an improved guest experience. I am glad to see you were pleased with our Studio guest rooms and our close proximity to the Seaport District area.
by A verified traveler
Posted 28 Dec 2024
The parking is expensive they charge $200 security deposit then they take $30 and basically forced us to buy snacks or food that we didn’t even need or want because we already had dinner. There was no way to take it off. It was going to be charged no matter what is what I was told..
Comment from Hotel Management
28 Dec 2024 by N.Bos, Hotel Management
Dear Stu,Thank you for taking the time to let us know about your stay experience am sorry we did not meet your expectations. The Seaport District area hotels now have a destination fee. Our Destination fee of 25 plus tax come with a food and beverage credit where you may spend up to 25 that will be adjusted off .Any amount over 25 you pay the difference along with the destination fee. I will be sharing your feedback with our leadership team to review, for an improved guest experience.
by A verified traveler
Posted 27 Dec 2024
Like the set up of the room
Comment from Hotel Management
27 Dec 2024 by N.Bos, Hotel Management
Dear Donald,I am glad to see you were pleased with our studio guest rooms with kitchenettes .We appreciate your feedback and hope to welcome you again, should your travels bring you back to the Boston Seaport District area.
