Ratings based on 613 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
The actual hotel is fine...but out of 3 elevators only one was working for 4 days we were there...there were hockey tournament guests staying there so it was busy...waiting for the elevator was a nightmare. I guess you were expected to climb 17 flights of stairs or wait 30 mins for the elevator.
Comment from Hotel Management
12 Nov 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. We value our guest comments and always strive to provide comfortable and friendly accommodation.However, I'm sorry we fell below your expectations. We will address these concerns. We take all reviews, positive and negative, very seriously and your feedback will help us improve for our next guest or your next visit. Sincerely, Scott G.Front Office Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.
by A verified traveler
Posted 22 Oct 2024
Convenient to restaurants and attractions
Comment from Hotel Management
23 Oct 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us..A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.Front Office Manager
by A verified traveler
Posted 9 Oct 2024
Love it!
Comment from Hotel Management
10 Oct 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.Front Office Manager
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.Front Office Manager
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.Front Office Manager
by A verified traveler
Posted 3 Sep 2024
Although our room didnt look like the photo, the overall quality of it did. From the lobby to our room, almost everything was great. Made mention of a couple things maintenance needed to know issues of, and the lady at checkout stated they would gwt right on.
Overall, highly recommend!
Comment from Hotel Management
4 Sep 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.Front Office Manager
by A verified traveler
Posted 25 Aug 2024
Excelent addition to DN downtown
Comment from Hotel Management
29 Aug 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.Front Office Manager
by A verified traveler
Posted 19 Aug 2024
The View And Cleanliness Was Amazing.
Comment from Hotel Management
29 Aug 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.Front Office Manager
by A verified traveler
Posted 15 Aug 2024
Conveniently located for the Wine Walk
Comment from Hotel Management
15 Aug 2024 by Scott, Hotel Management
Thank you for your feedback regarding your stay at the Aloft South Bend. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Scott G.Front Office Manager
