Ratings based on 187 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
It’s a beautiful place but it needs renovation
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Merril, it is appreciated that you found the place to be beautiful. The team is indeed in the process of upgrading and renovating all the suites, and they are working hard to enhance the guest experience. Thank you for your remarks.
by A verified traveler
Posted 8 Dec 2024
the photos on Expedia unfortunately no longer reflect the current state of the hotel, everything is a bit run down! Staff not particularly interested in guest service. A queen bed for 3 adults😩???! The terrace with the whirlpool unfortunately cannot be used at all as there is so much noise from the next room, probably a broken whirlpool!!! It was not possible to open a window! The supposedly included breakfast for 2 people (there were 3 of us?) is just a coupon for $20, which is not nearly enough, the portion of salmon we ordered is a tiny slice! So you might as well have breakfast somewhere else! Coffee machine in the room but the coffee is unfortunately inedible.
Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Michaela, thank you for sharing your feedback. The team is committed to enhancing the guest experience, and renovations and upgrades to all of the suites are currently underway. The comments about the dining and room amenities have been noted. Please know that the team aims to resolve the concerns you mentioned. Your insights are valued, and the team hopes for an opportunity to provide a more satisfying stay in the future.
by A verified traveler
Posted 6 Dec 2024
The rooms were large, great shower
Comment from Hotel Management
8 Dec 2024 by Customer Service, Hotel Management
Michael, we are thrilled you enjoyed your stay at Z Ocean Hotel South Beach. Our team is delighted to hear that you appreciated the spacious rooms and the impressive shower. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 6 Dec 2024
We spent 4 nights at ZOcean and I have to say “not exactly as advertised” as the suite we stayed in had roof access but the hot tubs are not running, the furniture was lacking cushions on the patio, the actual room was in disrepair and the kitchen / dinette had a plastic plat a fork and a knife. Not what you read when you book the “upgrade”. The folks at the hotel are nice enough but the hotel has not been invested in to be at the advertised level for what looks like 10 years. Very disappointed in the accommodations. On the positive side it’s in a great location near dinning and the beach.
Comment from Hotel Management
8 Dec 2024 by Customer Service, Hotel Management
Seth, thank you for sharing your insights. The ongoing renovations and upgrades to all of the suites aim to address the room's current state, including amenities. It is great to hear that you appreciated the location and friendly team members. Your feedback is valuable as the hotel continues to enhance its offerings.
by A verified traveler
Posted 2 Dec 2024
The hotel is very old and poorly maintained. The gym is a joke. It looks like a dungeon. There is almost no equipment. The TV system is from the previous century. If it works. Not a very presentable establishment at all.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Mark, thank you for sharing your thoughts. It is unfortunate that certain aspects did not meet expectations. The ongoing renovations and suite upgrades aim to enhance the guest experience. The team is continually working to improve the facilities, including the gym and entertainment options. Your feedback is highly valued and will be taken into consideration for these improvements.
by A verified traveler
Posted 1 Dec 2024
Love size suite
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Michael, it’s wonderful to hear you had a great time at Z Ocean Hotel South Beach. We're delighted you enjoyed the spacious suite. We look forward to welcoming you back to experience our newly renovated and upgraded suites in the future.
by A verified traveler
Posted 30 Nov 2024
Very close to everything
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Wendy, thank you for staying with us at Z Ocean Hotel South Beach. It's wonderful to hear you enjoyed our convenient location. We’re constantly working on improving our facilities, including ongoing suite renovations. We hope to welcome you back soon.
by A verified traveler
Posted 20 Nov 2024
A large tastefully decorated room with a huge outside deck to enjoy people watching. Lovely heated pool in the courtyard and hot tub. Restaurant attached to the hotel. We really loved this accommodation for our Miami trip.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Christina, we're delighted you loved your experience at Z Ocean Hotel South Beach. It's great to hear you enjoyed the spacious room, outdoor deck, and our amenities. The team is thrilled to have been part of your Miami journey. We're looking forward to welcoming you back.
by A verified traveler from Fresno
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Ledi, thank you for sharing your feedback. Renovations and upgrades are underway to enhance all of our suites. We hope that any future visit will better meet your expectations.
by A verified traveler
Posted 12 Nov 2024
Definitely nothing to write home about. Not so clean. Dirty spa tubs. Jets do not work.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Keiana, thank you for sharing your thoughts on your recent stay. Renovations and upgrades of the suites are underway, and your observations are important. The team is dedicated to improving the experience for all guests, and feedback like yours guides these developments. We hope to welcome you back in the future to see our progress.
