Ratings based on 1,206 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Нет
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Regards, Guest Services Team., Hotel Management
Dear Lydale,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!
by A verified traveler
Posted 19 Nov 2024
I really liked the place . Staff was extremely wonderful. Ray from the bar was awesome .
Comment from Hotel Management
20 Nov 2024 by Regards, Guest Services Team., Hotel Management
Dear Tatiana,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!
by A verified traveler
Posted 13 Nov 2024
Loved this hotel. The room was very clean and in good condition. The staff is very accommodating. Overall great experience, 10 out of 10.
Comment from Hotel Management
14 Nov 2024 by Regards, Guest Services Team., Hotel Management
Dear Leidy,Thank you so much for your kind comments. I am thrilled to hear that you had an outstanding experience with us! We are pleased to hear that you found our staff friendly and that we were able to meet your expectations when it comes to providing good value accommodation. We cannot wait to see you again soon!
by A verified traveler from Trenton
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Regards, Guest Services Team., Hotel Management
Dear Marques,Thank you for your 5 out of 5 review! We really appreciate your stay and your feedback. We look forward to hosting you again soon.
by A verified traveler
Posted 11 Nov 2024
Charged additional fees after check out. Charged for items that i bought myself and placed in the mini fridge. Called and complained, said i would receive a refund. They still kept 25 dollars of the charge with out any reason.
Comment from Hotel Management
13 Nov 2024 by Regards, Guest Services Team., Hotel Management
Dear Trevor,Thank you for bringing this matter to our attention. We sincerely apologize for the billing discrepancy and the inconvenience it has caused you. We understand the frustration you must feel, and we are committed to rectifying this issue promptly. Our management team has been notified, and they will personally investigate the matter to ensure a swift resolution.
by A verified traveler
Posted 9 Nov 2024
They never changed the sheets on the bed
Comment from Hotel Management
11 Nov 2024 by Regards, Guest Services Team., Hotel Management
Dear Donquest,Thank you for bringing this matter to our attention. We want to apologize for any inconvenience with the housekeeping service during your stay. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we try hard to make sure all of our guests feel at home. Once again, thank you for your feedback and we look forward to another chance of serving you again.
by A verified traveler
Posted 9 Nov 2024
Good
Comment from Hotel Management
11 Nov 2024 by Guest Service Team, Hotel Management
Dear Fatima, Thank you for taking the time to share your recent experience with us. We are glad to hear that you found our overall services exceptional. Having hosted you and making your stay comfortable was a pleasure. We can't wait to welcome you back soon!
by A verified traveler
Posted 8 Nov 2024
I like the location and the friendly desk officers.
Comment from Hotel Management
8 Nov 2024 by Regards, Guest Services Team., Hotel Management
Dear Adekunle,We are pleased to hear that you found our staff friendly and that we were able to meet your expectations when it comes to providing good value accommodation. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!
by A verified traveler
Posted 7 Nov 2024
The general manager, Alex, is always very helpful.
Comment from Hotel Management
8 Nov 2024 by Regards, Guest Services Team., Hotel Management
Dear Richard,Thank you so much for your kind comments about our friendly hotel staff. We will share this with the rest of the team to let them know how to keep up the amazing work! We hope to see you again before long!
