Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
We had an absolutely amazing stay at the San Juan Hotel in Miami from December 30th to January 2nd! The hotel provided a perfect combination of comfort, style, and hospitality. The staff were incredibly friendly and attentive, making us feel right at home. The rooms were clean, spacious, and well-equipped, offering a peaceful retreat after a day of exploring the city. One of the highlights was definitely the delicious mojitos – they were absolutely perfect! We couldn’t get enough of them. We highly recommend this hotel to anyone visiting Miami and will definitely be returning in the future!
by A verified traveler
Posted 12 Jan 2025
We had an incredible stay with little kids. It was quick walking distance to Lincoln and the beach. We will definitely consider returning for the future! Thank you for being so accomodating for us as well.
by A verified traveler
Posted 7 Jan 2025
Very old and rundown
Comment from Hotel Management
12 Jan 2025 by Andy M , Hotel Management
Hello Roman,Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While our property has a more classic style. We are actively working on updates and improvements to ensure a more enjoyable stay for all our guests.We appreciate your input and hope you’ll consider giving us another opportunity in the future to provide you with a better experience.
by A verified traveler
Posted 6 Jan 2025
by A verified traveler
Posted 5 Jan 2025
The front office can be more helpful.
by A verified traveler
Posted 1 Jan 2025
Good location
by A verified traveler
Posted 30 Dec 2024
Unfortunately the room directly above us had a drunk people that never stopped making a lot of noise until 11:45 PM and then again from 2:30 AM to 4:00 AM. We complained several times to front desk but the noise never stopped. We paid a lot of money to stay in this hotel but could not sleep at all. We feel that not enough was done to help us. I had to literally go in person to talk to front desk at 2:30 AM and the noise continued. I would not return or recommend this hotel again. Also the front area unfortunately smells like sewage because the bathroom located at the entrance area keeps overflowing after guests use it. Just during the time we were there we noticed it happening twice. Really sad as we use to like this place.
Comment from Hotel Management
12 Jan 2025 by Andy M , Hotel Management
Hello John,Thank you for taking the time to share your experience. We deeply regret the issues you faced during your stay. A comfortable environment is essential, and we’re truly sorry for the disturbance caused by noisy guests. It’s clear that we fell short in handling the situation effectively, and we sincerely apologize. We're sorry you had to witness our lobby bathroom clogged on the day of your departure. Please know this is not the norm. We had our team address the urgency to prevent further flood. Your feedback is Valuable in helping us improve. While we understand your disappointment, we hope you might consider giving us another chance in the future to provide a stay that reflects the quality and service you’ve previously enjoyed.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
12 Jan 2025 by Andy M , Hotel Management
Hello Santino,Thank you so much for your 5-star rating! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to welcome you back for another fantastic stay.
by A verified traveler
Posted 16 Dec 2024
I like staying here
Comment from Hotel Management
18 Dec 2024 by Federico A, Hotel Management
Thank you very much for choosing us and allowing us to be a part of your vacation. We look forward to welcoming you again soon.Best regards,San Juan Team
