Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Good location
by A verified traveler
Posted 30 Dec 2024
Unfortunately the room directly above us had a drunk people that never stopped making a lot of noise until 11:45 PM and then again from 2:30 AM to 4:00 AM. We complained several times to front desk but the noise never stopped. We paid a lot of money to stay in this hotel but could not sleep at all. We feel that not enough was done to help us. I had to literally go in person to talk to front desk at 2:30 AM and the noise continued. I would not return or recommend this hotel again. Also the front area unfortunately smells like sewage because the bathroom located at the entrance area keeps overflowing after guests use it. Just during the time we were there we noticed it happening twice. Really sad as we use to like this place.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 16 Dec 2024
I like staying here
Comment from Hotel Management
18 Dec 2024 by Federico A, Hotel Management
Thank you very much for choosing us and allowing us to be a part of your vacation. We look forward to welcoming you again soon.Best regards,San Juan Team
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Andy M , Hotel Management
Hello Yasin,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent stay with us did not meet your expectations. we hope you give us a second chance in the near future
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
13 Dec 2024 by Federico A, Hotel Management
Good afternoonThank you for choosing usGreetings from the San Juan team, we hope to see you soon
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
12 Dec 2024 by Andy M , Hotel Management
Hello Vanya,Thank you so much for taking the time to share your experience! We are thrilled to hear that you enjoyed your stay with us and that our team was able to make your visit memorable. Your positive feedback truly means the world to us and serves as a great motivation to continue providing excellent service.
by A verified traveler
Posted 22 Nov 2024
Good overall
Comment from Hotel Management
12 Dec 2024 by Andy M , Hotel Management
Hello Mikey,Thank you so much for taking the time to share your experience! We are thrilled to hear that you enjoyed your stay with us and that our team was able to make your visit memorable. Your positive feedback truly means the world to us and serves as a great motivation to continue providing excellent service.
by A verified traveler
Posted 12 Nov 2024
Area is excellent staff were helpful, hotel is old needs a lot of updates . But overall had a good time .
Comment from Hotel Management
12 Dec 2024 by Andy M , Hotel Management
Hello Varma,Thank you for taking the time to share your feedback! We're so glad to hear that you enjoyed the excellent location and found our staff to be helpful during your stay. It's great to know that you had a good time overall.We also truly appreciate your honest comments regarding the condition of the hotel. We are aware that some areas may require updates, and we are actively working on improvements to ensure our guests have a comfortable and enjoyable experience. Your feedback helps us prioritize these efforts.We would love to welcome you back in the future and provide an even better experience. If you have any further suggestions or concerns, please feel free to reach out.Best regards,
by A verified traveler from Lexington
Posted 11 Nov 2024
Comment from Hotel Management
12 Dec 2024 by Andy M , Hotel Management
Hello Elizabeth,Thank you so much for taking the time to share your experience! We are thrilled to hear that you enjoyed your stay with us and that our team was able to make your visit memorable. Your positive feedback truly means the world to us and serves as a great motivation to continue providing excellent service.
