Ratings based on 974 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
This place need renevation!!
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Yaara,Thank you for your feedback. As an Art Deco building, we’re committed to preserving our unique heritage. We appreciate your input and are always working to enhance the guest experience while respecting the property’s historic charm.Best Regards,Simon Sorpresi,Vice President - Operations, Miami
by A verified traveler from Irvine
Posted 12 Nov 2024
Everyone was amazing. The hotel is beautiful and well located in S. Beach.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Michael,Thank you for your perfect rating! We appreciate your kind words regarding our fantastic service, beautiful property, and ideal location. Please stop by and see us again anytime at SLS South Beach!Best Regards,Simon Sorpresi,Vice President - Operations, Miami
by A verified traveler
Posted 12 Nov 2024
Nice, friendly staff
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Michael,Thank you! Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If you're in the area again, please come back to see us.Best Regards,Simon Sorpresi,Vice President - Operations, Miami
by A verified traveler
Posted 4 Nov 2024
OK
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Hector, Thank you for your feedback! We appreciate you taking the time to share your thoughts. If there’s anything specific you’d like us to improve for your next stay, please let us know. We hope to welcome you back soon!Best Regards,Simon Sorpresi, Vice President - Operations, Miami
by A verified traveler
Posted 3 Nov 2024
Unfortunately I was extremely disappointed in my stay. The property is very out dated and in desperate need of a DEEP cleaning.
I just returned from the SLS in Mexico which was a superior stay just to be let down at the south beach location.
I received no perks or upgrades with my Expedia status nor any acknowledgment of my birthday which I included on my reservation!
Comment from Hotel Management
4 Nov 2024 by General Manager , Hotel Management
Dear Lindsey,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concerns about cleanliness and for any disappointment with the service during your birthday visit. We'll speak with our team about your comments, and we'd appreciate the chance to provide you with a more positive visit.Best Regards,Simon Sorpresi, Vice President - Operations, Miami
by A verified traveler
Posted 2 Nov 2024
I loved the upscale vibe with proximity to the beach
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Wendy,Thank you for your kind words. We're so pleased our proximity to the beach was ideal for your trip. The next time you're in town, please come back to see us at SLS South Beach.Best Regards,Simon Sorpresi, Vice President - Operations, Miami
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 23 Oct 2024
I stayed at SLS for my birthday in July. The stay was great until, I checked out. The hotel requires valet parking, in small spacing. Valet sqeezes cars to fit in small spacing. Just to collect more money.Valet put a big scratch on my new vehicle. They took pictures and apologized. Valet manager David, stated they would fix the scratches. This has been since July and my car is still not fixed. They offered $200 to fix the scratches on a Mercedes benz paint job. I went to numerous body shops for quotes to have it fixed. Valet at SLS, said it is to expensive to fix. I have contacted David of Valet and Victoria the manager and my car is still not fixed. I advise you not to allow Valet to park your car, if you like your car. We are in October and my car is still scratched. I have been calling every other day with no resolution. Very disappointed with this hotel To this day my car still has not been fixed. Valet is horrible and they are ignoring my calls.The hoel manager claims she cant help me. What is upsetting is the hotel required valet parking but takes no accountability. I gave this hotel 4 stars, but Valet brought it to 2 stars.
Comment from Hotel Management
25 Oct 2024 by General Manager, Hotel Management
Dear Dasheba,Thank you for your review. It was wonderful having you join us for your birthday back in July, and we're pleased you had an enjoyable overall experience. However, we sincerely regret your disappointment with your experience and how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay.Best Regards,Simon Sorpresi, Vice President - Operations, Miami
