Ratings based on 808 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from East Brunswick
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Mikhail, Thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Warmest Regards,An VoGeneral Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Tyrone, Thank you for being our guest at Residence Inn Miami Beach South Beach. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Warmest Regards,An VoGeneral Manager
by A verified traveler from West Linn
Posted 1 Dec 2024
Location is nice and balcony is huge
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Howard, We appreciate you taking the time to leave your outstanding review regarding your recent visit to the Residence Inn Miami Beach South Beach. Your feedback is essential to us! It is a pleasure to know you enjoyed our location and the accommodations with the balcony. We appreciate your patronage and hope that we will have a chance to serve you again in the future. Warmest Regards,An VoGeneral Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Danielle, We are pleased your stay was a fantastic one and want to thank you for your excellent rating. All of us at Residence Inn Miami Beach South Beach look forward to your next visit. Warmest Regards, An Vo General Manager
by A verified traveler from Maple heights
Posted 25 Nov 2024
Everything was very conveient and the staff was very welcoming
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Erica, We are delighted that you loved our proximity to the beach and enjoyed the exceptional hospitality provided by our associates at Residence Inn Miami Beach South Beach. Thank you for your fantastic rating. It is always gratifying to receive praise for exceeding expectations. We look forward to welcoming you back again soon.Warmest Regards,An VoGeneral Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Amruta, We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve.Warmest Regards,An VoGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Very nice hotel. They have construction and other detours due to then upcoming projects. But the hotel and staff were both exceptional
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Michael, Thank you for taking the time to share your kind feedback about your stay at Residence Inn Miami Beach South Beach. We are thrilled to hear you found our hotel and staff exceptional. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet these expectations during your stay. We look forward to welcoming you back in the future.Warmest Regards,An VoGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Excellent Hotel
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Gabriel, It was a pleasure having you as our guest at Residence Inn Miami Beach South Beach. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. We look forward to hosting you again soon.Warmest Regards,An VoGeneral Manager
by A verified traveler from LAVEEN
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Dear Dorrell, We are happy you chose Residence Inn Miami Beach South Beach for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Warmest Regards, An Vo General Manager
by A verified traveler
Posted 16 Oct 2024
No hot water, was told someone would be in to fix it they never came. Elevator was out of order so took 15 minutes to wait for elevator. Checking in customer service treated me as though I was stupid for not knowing the hotel and asking a few minor questions( attitude was terrible) checking out the manager said to have Expedia call to be reimbursed for stay. Had Expedia call and the supervisor denied it. Oh she gave us back our 40 dollar parking fee. That was suppose to make up for the cold showers we all had to take. I would have booked anywhere else had I known of these issues. So the supervisor lied straight to my face about reimbursement. It was a terrible experience.
Comment from Hotel Management
20 Oct 2024 by General Manager, Hotel Management
Dear Robert, We apologize for the issues you had with the lack of hot water in your room and for the unpleasant experience you had with our associates. We will share your comments with our team as we are committed to enhancing our services and guest visits on all levels. We are also sorry for the difficulties you had with the elevator. We appreciate your valuable feedback and will convey this properly. Furthermore, we know that the compensation we have provided will not change your experience, and we are grateful for your patience. Thank you for your review, and we hope you will give us another opportunity to provide you with the hospitality for which we are known. Warmest Regards, An Vo General Manager
