Ratings based on 503 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
We had an amazing much needed family vacation!
It was perfect, the staff, food, beach was perfect!
I would recommend Nautilus Sonesta resort highly!
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Good beach. Housekeeping could be better
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Mr. Pieter,Thank you for sharing your thoughts on your recent stay. It's wonderful to know you had a blast relaxing on the beach; however, we regret that housekeeping left much to be desired. We'll address your concerns with our team to ensure our high standards are being met. It was a pleasure having you here, and we hope to welcome you back soon for a seamless stay.Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!
by A verified traveler
Posted 30 Dec 2024
The bamboo path is very unique, and elegant.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Guangji,Thank you for being our guest during your time in Miami. It's wonderful to know you had an enjoyable visit, and we appreciate you mentioning our tranquil grounds. We hope to welcome you back soon and wish you safe travels on your journeys ahead.Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler
Posted 30 Dec 2024
Only three negatives...1st, upon arrival desk clerk wished me a happy birthday and then asked me what kind of hyperthetical gift I would like for my birthday, sugesting sweets, drink or chocolate, than bubbly, white or red. I answered bubbly excited to see what I would receive. Dissapointed when I did not get anything at all. Next, 50.00 for parking overnight and 25.00 for beach umbrella is a bit high to ask of paying guest.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Ms. Gwen,Thank you for reviewing your recent stay. It was a pleasure having you join us to celebrate your birthday. However, we apologize for your falling short of providing memorable hospitality. Your feedback will be shared with our team to ensure our high standards are being met moving forward. Additionally, please know parking fees have become an industry standard, though we understand how this impacted your stay. We hope you will consider giving us another chance to welcome you back for a seamless stay worthy of a perfect rating.Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Daiana Weinstein, Hotel Management
Dear Amit, We're sorry to hear that your stay did not meet your expectations. We value your feedback and will use them to improve our services. Warm regards, Nautilus Team
by A verified traveler
Posted 26 Dec 2024
Close access to the beach was awesome!
Comment from Hotel Management
28 Dec 2024 by Daiana Weinstein, Hotel Management
Thank you, James! We’re so happy you loved the beach access. Hope to see you again soon!
by A verified traveler
Posted 26 Dec 2024
Amazing stuff
Comment from Hotel Management
28 Dec 2024 by Daiana Weinstein, Hotel Management
Thank you, Haig! Your kind words about our team mean so much. We look forward to your next visit!
by A verified traveler
Posted 23 Dec 2024
Perfrct spot in Miami Beach!
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Christian,Thank you! It was a pleasure welcoming you to Nautilus Sonesta Miami Beach, and we are delighted you enjoyed our perfect location and your stay overall. We look forward to welcoming you back on future trips to Miami Beach.Sincerely,General Manager - Nautilus Sonesta Miami Beach
