Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Montgomery
Posted 24 Nov 2024
Great service, the entire staff were friendly and helpful! The pool area and beach were beautiful. They even put a towel to cover the chairs on for you. Lots of restaurants and shopping to walk to. The rooms themselves were average - but they were clean and the beds were comfy. Another nice touch was the coffee bar they had out in the morning. We will be back!
by A verified traveler from New City
Posted 19 Nov 2024
The hotel was lovely. Very unassuming from the outside, but delightful on the inside. The pool is beautiful as is the beach and its location is ideal! Highly recommend
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 17 Nov 2024
lol didn’t realize this place was going to be an active construction site during our stay. Floors covered in plastic with dust and debris everywhere. Our shower reeked of rotten eggs and after alerting the staff, nothing changed. The water was turned off sporadically throughout our stay. Room keys didn’t work for some of our group. There was a terrible smell throughout the hotel. Do not stay here if you’re expecting to get your money’s worth. The staff were great, along with the pool and the location.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Excellent location.
by A verified traveler
Posted 12 Nov 2024
The staff was great. Food was good at The Social Club - clean rooms.
Comment from Hotel Management
15 Nov 2024 by - Juan, Hotel Management
I am so happy you enjoyed your stay with us here at the Kimpton Surfcomber, we hope to see you again soon and enjoy more of The Social Club!
by A verified traveler
Posted 6 Nov 2024
Couple of things disappointed me. The sheets were stained and I had to call service to have them changed, the towels were dingy and the shower water was very light. It took me three times longer to shower because there was no water pressure.
However, I loved the hotel location, the restaurant food was delicious and the staff was ver polite and accommodating.
Comment from Hotel Management
7 Nov 2024 by - Juan, Hotel Management
I am sorry about the disappointments, Thank You for pointing these things out that way we can take a closer look into this and provide a better experience. This location is such a great location, it is close to a lot of things here on South Beach! Our food menu is really great I'm so happy you enjoyed it! I am so happy the staff brought joy during your stay, we can't wait for you to visit again next time!
by A verified traveler
Posted 13 Oct 2024
Enjoyed the staff
