Ratings based on 771 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The hotel was very clean and our room was very well fitted with a kitchen and 2 double beds. Ideal for a family of 4. Debbie, Andre & Frankie were very helpful.
Appreciate Debbie giving us an upgrade.
I do prefer a buffet breakfast. The a la carte setup is not to my liking but I can understand that there is low guest ratio to justify this.
They should not allow XL Bully dogs in the restaurant, especially without a lead. It scared my wife and she decided to leave early.
Comment from Hotel Management
26 Nov 2024 by Antonio, Hotel Management
Thank you for sharing your detailed feedback about your stay at the Hilton Bentley Miami South Beach. I’m delighted to hear that you found our accommodations ideal for your family and enjoyed the cleanliness and thoughtful amenities of your room. We’re also thrilled that Debbie, Andre, and Frankie made a positive impact on your stay; I will ensure your kind words are shared with them.I appreciate your feedback regarding the breakfast setup. While we currently offer an à la carte experience, your preference for a buffet option is duly noted and will be considered as we review guest preferences.I sincerely apologize for the discomfort caused by the presence of an XL Bully dog in the restaurant. Ensuring all our guests feel safe and comfortable is a priority, and I will address this matter with our team to ensure such incidents are avoided in the future.We value your feedback as it helps us improve the guest experience, and we truly hope to welcome you back for an even more enjoyable stay.
by A verified traveler
Posted 12 Nov 2024
Excellent hotel, great staff!
Comment from Hotel Management
12 Nov 2024 by Eduardo, Hotel Management
Thank You for your review. We hope to have you back in the future.
by A verified traveler from Baton Rouge
Posted 27 Oct 2024
Great staff!
Comment from Hotel Management
28 Oct 2024 by Eduardo, Hotel Management
Thank You for the great feedback. We hope to have you back in the future.
by A verified traveler
Posted 4 Sep 2024
Great all around experience. Clean Facilities. Great Staff. Great Location
Comment from Hotel Management
4 Sep 2024 by Eduardo, Hotel Management
We are glad to hear that you enjoy your stay with us. We hope to have you back in the future.
by A verified traveler
Posted 11 Aug 2024
Had an amazing stay and experience. Hilton is always our favorite and we will be back
Comment from Hotel Management
12 Aug 2024 by Sarah , Hotel Management
Lea, Thank you for choosing the Hilton Bentley Miami / South Beach. We look forward to hosting you again soon.
by A verified traveler
Posted 4 Aug 2024
Helpful staff. Good location.
Comment from Hotel Management
5 Aug 2024 by Eduardo, Hotel Management
Thank You for your review. We hope to have you back in the future.
by A verified traveler
Posted 3 Aug 2024 on Orbitz
Good
Comment from Hotel Management
5 Aug 2024 by Eduardo, Hotel Management
Thank You for your review. We hope to have you back in the future.
by A verified traveler
Posted 2 Aug 2024
Great hotel
Comment from Hotel Management
5 Aug 2024 by Eduardo, Hotel Management
Thank You for your review. We hope to have you back in the future.
by A verified traveler
Posted 28 Jul 2024
best
Comment from Hotel Management
30 Jul 2024 by Sarah , Hotel Management
Yaser, Thank you for your positive review, we appreciate your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 28 Jul 2024
best
Comment from Hotel Management
30 Jul 2024 by Sarah , Hotel Management
Yaser, We appreciate you leaving a positive review. We are glad you enjoyed you stay. Thank you for choosing the Hilton Bentley. We look forward to welcoming you back soon.
