Ratings based on 939 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
All staff members are very accommodating
Comment from Hotel Management
18 Nov 2024 by Dual General Manager, Hotel Management
Dear Ahmad, Thank you for your review regarding your stay at Courtyard Miami Beach South Beach. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. We appreciate your feedback, and we look forward to welcoming you back on your next visit to Miami.An VoDual General Manager
by A verified traveler
Posted 15 Nov 2024
We liked it being walking distance to the beach. Clean nice room. I would stay here again.
Comment from Hotel Management
16 Nov 2024 by Dual General Manager, Hotel Management
Dear Mark, Thank you for taking the time to share that your stay at Courtyard Miami Beach South Beach was perfect in every way. We appreciate you mentioning how much you enjoyed our spotless accommodations and convenient location. It was a pleasure having you, and we look forward to welcoming you again whenever you are in the area.An VoDual General Manager
by A verified traveler
Posted 16 Oct 2024
The staff are absolutely amazing! It is South Beach, so it is busy and it comes with everything one would expect in the area. I will stay here every time I am in the area because the staff are the most accommodating and welcoming I have ever encountered and I travel a lot.
Comment from Hotel Management
17 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Richard, It is a pleasure to know we were able to exceed your expectations at the Courtyard Miami Beach South Beach. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Thank you for your feedback, and we are excited to welcome you back on your next visit to Miami.An Vo,Dual General Manager
by A verified traveler
Posted 20 Sep 2024
Clean and safe
Comment from Hotel Management
21 Sep 2024 by Dual General Manager, Hotel Management
Dear Javier, It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at Courtyard Miami Beach South Beach, and we can't wait to exceed your expectations once more on your next visit.An Vo,Dual General Manager
by A verified traveler
Posted 9 Sep 2024
Excellent
Comment from Hotel Management
10 Sep 2024 by Dual General Manager, Hotel Management
Dear Marin, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Courtyard Miami Beach South Beach soon! An Vo, Dual General Manager
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Dual General Manager, Hotel Management
Dear Teresa, It is rewarding to know you loved your stay! All of us here at Courtyard Miami Beach South Beach look forward to making many more great memories with you. Thank you for choosing us during your time in our city.An VoDual General Manager
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Dual General Manager, Hotel Management
Dear Esra, Thank you for the wonderful rating for Courtyard Miami Beach South Beach! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.An VoDual General Manager
by A verified traveler
Posted 29 Aug 2024
GREAT stay will definitely be back
Comment from Hotel Management
30 Aug 2024 by Dual General Manager, Hotel Management
Dear Ebonee, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. Thank you for taking the time to share your feedback on Courtyard Miami Beach South Beach. It is always a joy to see our guests are excited about returning; we are looking forward to it. An VoDual General Manager
by A verified traveler
Posted 18 Aug 2024 on Orbitz
Close to the beach,restaurants and shop.
Comment from Hotel Management
20 Aug 2024 by Dual General Manager, Hotel Management
Dear Deyanira, Thank you for the excellent review of your stay at Courtyard Miami Beach South Beach. We are pleased you found our location nearby to be ideal for your plans. Located in the heart of the Art Deco District, we love that our guests can enjoy being near trendy shops, unique dining spots, and the unbeatable South Beach nightlife. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.An VoDual General Manager
by A verified traveler
Great location but poor front desk service
Posted 18 Aug 2024 on HotelsWhile the location was fantastic, the front desk service fell short of expectations. We had booked two rooms and arrived at 5 PM, only to find that one of the rooms wasn’t ready. We had to wait over an hour for it to be prepared. The front desk staff member who assisted us was not very helpful. When I requested beach towels, I was informed that they weren’t available as they were being washed. However, another staff member promptly checked and provided us with the towels. Given Marriott's reputation, I anticipated a higher level of service.
Comment from Hotel Management
19 Aug 2024 by Dual General Manager, Hotel Management
Dear Murali, It is never our intention to disappoint our guests in any way, therefore, we are sorry to hear you had difficulties during your stay. We apologize that some of our associates were not being responsive to your needs. We strive to provide an outstanding experience to all our guests, and we regret falling short in this regard. On a positive note, we are glad you liked our convenient location. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.An VoDual General Manager
