Ratings based on 964 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Playa del cura
Posted 24 Nov 2024
Location is great, the rest forget it. Bathrooms and showers are a joke!!! No pressure on water, no space in the shower, bed is not queen!!! This hotel needs to be closed and get an overhaul renovation!!!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Ahmad EL Makdah, Hotel Management
Dear Yaakov, We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is highly valued as it helps us improve our services to ensure all our guests feel comfortable and at home. Please be assured that we take your concerns seriously and will do everything in our power to exceed your expectations during your next stay with us. We look forward to welcoming you back and providing you with the exceptional service you deserve. Best regards, Ahmad El Makdah Front Office Manager
by A verified traveler
Posted 28 Oct 2024
Loved this place
Comment from Hotel Management
5 Nov 2024 by Ahmad EL Makdah, Hotel Management
Dear Gregory, Your feedback is highly valued as it helps us improve our services to ensure all our guests feel comfortable and at home. Please be assured that we take your concerns seriously and will do everything in our power to exceed your expectations during your next stay with us. We look forward to welcoming you back and providing you with the exceptional service you deserve. Best regards, Ahmad El Makdah Front Office Manager
by A verified traveler
Posted 28 Oct 2024
Good service, but need to work with the cleanliness.
Comment from Hotel Management
5 Nov 2024 by Ahmad EL Makdah, Hotel Management
Dear Irmarilis, Your feedback is highly valued as it helps us improve our services to ensure all our guests feel comfortable and at home. Please be assured that we take your concerns seriously and will do everything in our power to exceed your expectations during your next stay with us. We look forward to welcoming you back and providing you with the exceptional service you deserve. Best regards, Ahmad El Makdah Front Office Manager
by A verified traveler
Posted 22 Oct 2024
It was a great stay overall .
Comment from Hotel Management
23 Oct 2024 by Ahmad EL Makdah, Hotel Management
Dear Arjun, We highly value your feedback. Your exceptional experience at AxelBeach Miami underscores our dedication to providing top-notch service. We are confident that we not only met but exceeded your expectations and would be honored to welcome you back to any of our hotels worldwide. Your support is greatly appreciated, and we eagerly await your return. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami
by A verified traveler
Posted 20 Oct 2024
Lots to do in the historic Art Deco section of Miami Beach. Definitely worth staying at and reasonable prices for this location
Comment from Hotel Management
23 Oct 2024 by Ahmad EL Makdah, Hotel Management
Dear Kevin, We highly value your feedback. Your exceptional experience at AxelBeach Miami underscores our dedication to providing top-notch service. We are confident that we not only met but exceeded your expectations and would be honored to welcome you back to any of our hotels worldwide. Your support is greatly appreciated, and we eagerly await your return. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami
by A verified traveler from Ottawa
Posted 18 Oct 2024
Location and staff were awesome! It was sept and off season a bit so it was not very busy. The pool is fantastic and the beach is only 2 blocks away. It is a great place to stay if visiting Miami beach and/or Miami.
Our only issue was the room door lock which broke twice and I was told that it was an ongoing issue. I was not happy that they gave me a room with this issue when other better rooms had been available at the time.
I would recommend this hotel as overall, it was very good.
Comment from Hotel Management
23 Oct 2024 by Ahmad EL Makdah, Hotel Management
Dear Daniel, We highly value your feedback. Your exceptional experience at AxelBeach Miami underscores our dedication to providing top-notch service. We are confident that we not only met but exceeded your expectations and would be honored to welcome you back to any of our hotels worldwide. Your support is greatly appreciated, and we eagerly await your return. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Ahmad EL Makdah, Hotel Management
Dear Vanny, We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is highly valued as it helps us improve our services to ensure all our guests feel comfortable and at home. Please be assured that we take your concerns seriously and will do everything in our power to exceed your expectations during your next stay with us. We look forward to welcoming you back and providing you with the exceptional service you deserve. Best regards, Ahmad El Makdah Front Office Manager
by A verified traveler
Posted 11 Oct 2024
Too small for price
Comment from Hotel Management
16 Oct 2024 by Ahmad EL Makdah, Hotel Management
Dear Delavoe, We highly value your feedback. Your exceptional experience at AxelBeach Miami underscores our dedication to providing top-notch service. We are confident that we not only met but exceeded your expectations and would be honored to welcome you back to any of our hotels worldwide. Your support is greatly appreciated, and we eagerly await your return. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami
by A verified traveler
Posted 25 Sep 2024
The staff on the property was excellent. However the property needs to be upgraded. I sprained my ankle at the pool side bar area and when I informed the hotel the staff was a great help. The general manager on the other hand was very rude.
Comment from Hotel Management
25 Sep 2024 by Ahmad EL Makdah, Hotel Management
Dear Jasmine, We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is highly valued as it helps us improve our services to ensure all our guests feel comfortable and at home. Please be assured that we take your concerns seriously and will do everything in our power to exceed your expectations during your next stay with us. We look forward to welcoming you back and providing you with the exceptional service you deserve. Best regards, Ahmad El Makdah Front Office Manager
