Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The staff was very friendly and helpful. The hotel itself is older but it was clean. The location was really good for the itinerary we had for the weekend.
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Dear Rhonda,Thank you for taking the time to share your experience at Courtyard Baton Rouge Siegen Lane. We're delighted to hear about the warm welcome you received from our team members, as delivering friendly, helpful service is at the heart of everything we do.We're glad that our convenient Siegen Lane location worked well for your weekend plans, and that you found our property well-maintained. Our housekeeping team takes great pride in ensuring a clean, comfortable environment for all our guests.We look forward to welcoming you back on your next visit to Baton Rouge and continuing to provide you with the attentive service you've come to expect from Courtyard.Warm regards,Guest Experience Team
by A verified traveler from Roseburg
Posted 19 Nov 2024
Nice staff and very nice.
Comment from Hotel Management
21 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for sharing your wonderful feedback about your recent stay at Courtyard Baton Rouge Siegen Lane. We're delighted to hear that you had such a positive experience, particularly with our team members who strive to provide exceptional service to every guest.Your kind words about our staff truly mean a lot to us, and we'll be sure to share your compliments with our entire team. It's feedback like yours that motivates us to maintain our high standards of hospitality.We look forward to welcoming you back on your next visit to Baton Rouge and creating another pleasant stay for you.Warm regards,Guest Experience Team
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Care Team, Hotel Management
Dear Indya,We are truly delighted by your perfect rating of your stay at Courtyard Baton Rouge Siegen Lane! Such wonderful feedback makes our entire team's day, and we couldn't be more pleased that your experience met all your expectations.Your enthusiastic review motivates us to maintain these high standards for all our guests. We take great pride in creating memorable stays at our property, and knowing we succeeded with yours is incredibly rewarding.We would be honored to welcome you back to our Courtyard whenever your travels bring you to Baton Rouge again.Warm regards,Guest Experience Team
by A verified traveler
Posted 8 Nov 2024
Place was decent. No room service though. And hot tub broken.
Comment from Hotel Management
8 Nov 2024 by Customer Care Team, Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback about your recent stay at Courtyard Baton Rouge Siegen Lane. While we're glad you found our property decent overall, we sincerely apologize for the service shortcomings you experienced and the unavailability of the hot tub during your visit.I am particularly concerned about your interaction with our staff, as delivering warm, professional service is a cornerstone of the Courtyard experience. I have shared your feedback with our management team to reinforce our service standards.We hope you'll give us another opportunity to provide you with the exceptional Courtyard experience you deserve.Warm regards,Guest Experience Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Shiann,Thank you for taking the time to share your perfect rating of our Courtyard Baton Rouge Siegen Lane! We are absolutely delighted that your stay met all your expectations. Our team strives to create memorable experiences for every guest, and your stellar review lets us know we're hitting the mark.While we'd love to know more about what made your stay so special, your generous rating means the world to us. We're thrilled you enjoyed your time with us.We hope to welcome you back soon for another exceptional stay at Courtyard Baton Rouge Siegen Lane.Warm regards,Guest Experience Team
by A verified traveler
Posted 31 Oct 2024
I would definitely recommend.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Joel,Thank you for taking the time to share your feedback and recommendation of our Courtyard Baton Rouge Siegen Lane. While we appreciate your willingness to recommend us to others, we notice that your rating suggests there may have been aspects of your stay that didn't fully meet your expectations.We'd value hearing more about your experience and any specific areas where we could have made your stay more exceptional. Your insights help us continuously improve our service and guest experience.Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back and exceed your expectations during your next visit to Baton Rouge.Warm regards,Guest Experience Team
by A verified traveler
Posted 23 Oct 2024
Close to shopping and gas stations easy access to freeway
Comment from Hotel Management
24 Oct 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Courtyard Baton Rouge Siegen Lane. While we appreciate your comments about our convenient location near shopping, gas stations, and freeway access, we're concerned about your overall rating.We would love to learn more about your experience and understand where we fell short of meeting your expectations. Your feedback is invaluable in helping us improve our service and guest experience.We are committed to providing all our guests with exceptional experiences, and we hope to have the opportunity to regain your trust in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Dear Damion,Thank you for the wonderful rating of your stay at Courtyard Baton Rouge Siegen Lane! While you didn't share specific details, we're thrilled that your experience met our high standards. Your perfect score tells us that our team succeeded in providing the exceptional service we strive for every day.Your satisfaction is what drives us to maintain our commitment to excellence, and we're grateful you chose our hotel for your visit to Baton Rouge. We hope to have the pleasure of welcoming you back on your next trip to the area.Warm regards,Guest Experience Team
by A verified traveler
Posted 11 Oct 2024
The swimming pool area was a bit dirty
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear Joel,Thank you for taking the time to share your feedback about your recent stay at Courtyard Baton Rouge Siegen Lane. We're delighted to see your excellent overall rating and truly appreciate your honesty.We sincerely apologize that you found the swimming pool area less than pristine during your visit. Cleanliness is a top priority for us, and we're sorry to have fallen short of our usual high standards in this instance. Please be assured that we've shared your comments with our housekeeping team to ensure more rigorous attention is paid to this area.Your satisfaction is paramount to us, and we're committed to providing a clean and enjoyable environment for all our guests. We hope you'll give us another opportunity to impress you with the best on your next visit to Baton Rouge.Warm regards,Guest Experience Team
by A verified traveler
Posted 6 Oct 2024
The outside property needs some updating however the inside was a tremendous surprise. It must have been newly updated and clean.
There are lots of restaurants and shopping opportunities nearby. I would stay here again.
Comment from Hotel Management
7 Oct 2024 by Guest Experience Team, Hotel Management
Dear Tonya,Thank you for taking the time to share your experience at Courtyard Baton Rouge Siegen Lane. We're delighted that our newly updated interior impressed you and that you found it clean and comfortable. It's wonderful to hear that you would choose to stay with us again.We appreciate your feedback about our exterior. Rest assured, we're constantly looking for ways to enhance our property, both inside and out. We're glad you enjoyed the convenience of our location, with its proximity to various dining and shopping options.Your comments are valuable in helping us improve our guests' experiences. We look forward to welcoming you back and providing an even better stay next time.Warm regards,Guest Experience Team
