Ratings based on 197 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
My first interaction with staff was entirely unhelpful.
Expedia was advertising the prices in US$ but failed to let me know. I found out after i paid. The price went from $160 p/n to $275.
When i contacted the property within 24 hrs, they told me only Expedia can help me. Expedia staff proceeded to try and reach the property to cancel the booking and waiver the charges so i could get my money back, apparently trying several times without a response. So i tried to reach them 3 times via email and tried to call but the calls were never picked up and emails were ignored.
I'm sure you can imagine how uncomfortable I was when we arrived.
Hoping to find myself overwhelmed with joy, i was disappointed to find many things that I didnt like.
The tents are right next to each other. So you can hear every fart from your neighbour.
The water smells like chlorine, so I suspect that it is treated water from the sewage plant.
It was nice to have a dishwasher, but the plates are too big to fit, which we found pretty funny.
The dog park is super stupidly boring and tiny. So it makes sense that people opted to walk their dogs around the resort instead, only, one of them took a dump on the ground in front of our tent.
Being more earthy people, having access to the beach was nice, but the walk and bike routes are so short. Not even a stroll.
And theu made it clear that i should never book through expedia again, and rather book directly. In that case, dont advertise through Expedia
by A verified traveler
Posted 27 Oct 2024
The renovations to the pool and cafe are outstanding. Loved the new splash play area. We stayed in one of the brand new swags. Wow! I was so impressed. everything that you need besides a bathroom. The new bathroom amenities are sparkling and well lit at night so that was not a problem either. We will be back again soon.
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
28 Sep 2024 by BBNR Team, Hotel Management
Thank you Zhou!
by A verified traveler
Posted 25 Jul 2024 on Hotels
Great place. Facilities are being renovated.
by A verified traveler
Posted 5 Jul 2024
Great stay despite rainy weather.
by A verified traveler
Posted 3 Jun 2024 on Wotif
by A verified traveler
Posted 27 May 2024
Very close to beach,nice environment for kids
Comment from Hotel Management
27 May 2024 by BBNR Team, Hotel Management
Thanks for the 5 stars Sin!! We're glad you enjoyed your stay, and we hope to see you again soon.
by A verified traveler
Posted 23 Mar 2024 on Lastminute
I had a lovely stay in a luxury glamping villa. It was excellent! A wonderful setup, spacious with great shower, comfortable bed & everything you need like a large fridge & aircon. I wish I could have stayed longer and had more time to explore.
Thanks to the after-hours manager who was extremely helpful in directing me on how to locate the keys for simple access to my villa after hours :)
by A verified traveler
Posted 25 Jan 2024 on Wotif
Very nice
by A verified traveler
Posted 11 Jan 2024 on Lastminute
Great location, Glamping tent was excellent. Highlight was the helpful team who went out of their way to accommodate every request.
Comment from Hotel Management
11 Jan 2024 by Cameron, Hotel Management
Thanks Matthew,our staff really do try to make the experience special.Have a great day and thanks again!!!
