Ratings based on 280 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Angel, Hotel Management
I am upset that we did not meet your expectations during your stay. I would love to hear more about what we could improve on moving forward. Regardless, I wish you safe travels in the future.
by A verified traveler
Posted 11 Nov 2024
Angel The Property Manager Was Awesome
Most Definitely Went Above And Beyond
Communication Was Very Effective
From Check In To Check Out
The Morning Clerk
Jose Or Jesus Kind Of Blocked Out His Name
But Wasn’t Friendly
Not A Good People Person
Communication Was Horrible
Did Not Listen To What I Was Saying
Comment from Hotel Management
14 Nov 2024 by Angel, Hotel Management
I am so glad I was able to make your stay so comfortable, especially for your anniversary! (I hope it was amazing!) I have spoken to Jesus personally and would like to apologize to you on his behalf; it was not his intention to come off as rude or inconsiderate in your interaction, and we will work towards improving moving forward. I wish you safe travels moving forward!
by A verified traveler
Posted 11 Nov 2024
It was very spacious
Comment from Hotel Management
14 Nov 2024 by Angel, Hotel Management
I am happy to see you enjoyed how spacious our rooms are. I hope this is what brings you back to stay with us again in the future. Safe travels!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Angel, Hotel Management
Thank you for your review. I am disheartened to see we could not bring you the best stay possible. I would love to hear more about this in detail, and would encourage you to reach out to speak with us so we may improve our guest experience in the future. I wish you safe travels and hope to hear from you!
by A verified traveler
Posted 26 Oct 2024
The cleanliness of the suite.
Comment from Hotel Management
28 Oct 2024 by Angel, Hotel Management
Thank you for your review! I am happy to see you enjoyed the cleanliness of your room, and I hope this is what brings you back to stay with us again. Safe travels!
by A verified traveler
Posted 23 Oct 2024
Cleanliness and excellent breakfast
Comment from Hotel Management
28 Oct 2024 by Angel, Hotel Management
I am happy to see you enjoyed your stay with us! I hope our cleanliness and breakfast are what bring you back in the future, and I wish you safe travels.
by A verified traveler
Posted 18 Oct 2024
My only issue was that I had booked a room with 2 queen beds and there was only a king. We were there for a wedding in a few in our group had the same issues.
Comment from Hotel Management
19 Oct 2024 by Angel, Hotel Management
Thank you for your review. I apologize for any inconvenience you experienced during your stay due to incorrect room type. I would love to investigate this further so we may find a resolution for you. I wish you safe travels moving forward.
by A verified traveler
Posted 14 Oct 2024
I always enjoy my stay at Staybridge Hotels, sadly, my experience wasn’t the best this time. I wasn’t told the breakfast time was an hour difference between the weekend and weekday. I thought it might be a half an hour difference, but showed up before 10am on a Monday and everything had already been closed. My biggest issue was with the smell. I didn’t notice it on my first night, but the second night it smelled like drainage coming from the kitchen sink. It made my husband and I feel extremely disgusted. Hope this doesn’t happen again.
Comment from Hotel Management
19 Oct 2024 by Angel, Hotel Management
Thank you for your review. I apologize for the inconveniences you faced during your stay. Our breakfast times during the weekend are an hour later than during the week; I understand how frustrating it must have been to have not expected the change. I would also like to apologize for any foul odor that may have occurred. I have brought this to the attention of both our housekeeping staff and maintenance staff, and they are working in tandem to resolve this issue from happening again. I hope you choose to stay with us again in the future to show that this stay was an exception, and wish you safe travels moving forward.
by A verified traveler
Posted 14 Oct 2024
Property seems to be relatively new, so not much has gone awry.
Comment from Hotel Management
19 Oct 2024 by Angel, Hotel Management
I am happy to hear you enjoyed your stay with us. I hope you choose to stay with us again in the future, and wish you safe travels!
by A verified traveler
Posted 8 Oct 2024
The front desk personnel was incredibly nice and helpful. The hotel was very accommodating with late checkout. Our room was clean and beautiful.
Comment from Hotel Management
10 Oct 2024 by Angel, Hotel Management
I am so happy to hear that our staff was a highlight of your stay, as well as our clean rooms! I hope you choose to stay with us again in the future, and wish you safe travels.
