Ratings based on 162 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Transportation
Comment from Hotel Management
28 Sep 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear Ms Kenda,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such an enjoyable stay with us. Your kind words about our service, facilities, and staff mean the world to us, and we'll be sure to share your feedback with the entire team.It was truly a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to Sousse!Best regards,Mohamed Ali JLAIELGeneral Manager
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear [Guest's Name],Thank you for taking the time to rate your stay at the Marriott Sousse Pearl Resort & Spa. We are pleased to see that you had a positive experience with us.If you have any specific feedback or suggestions on how we can improve further, we would love to hear from you. Your insights help us enhance our services and provide an even better experience for all our guests.We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear Mrs Amal,Thank you for taking the time to share your rating with us. I’m sorry to see that your experience did not meet our usual standards and that we fell short of your expectations.We strive to provide exceptional service and a memorable stay for all our guests, and your feedback is invaluable in helping us improve. I would appreciate it if you could provide more details about your stay or any specific concerns you had. This will help us address any issues and enhance our services for future guests.If there’s anything we can do to make up for your experience or if you have any further comments, please do not hesitate to share it with us.Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.Best regards,
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear Guest,We would like to extend our heartfelt thanks for your outstanding review and the perfect rating.Your satisfaction is our top priority, and we are thrilled to hear that your stay at the Marriott Sousse Pearl Resort & Spa met your expectations. Your positive feedback is a great source of motivation for our entire team, who strive every day to provide exceptional service to our valued guests.We look forward to the pleasure of welcoming you back soon and continuing to offer you memorable stays.Best regards,Mohamed Ali JLAIELGeneral Manager
by A verified traveler
Posted 28 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear Guest,Thank you for sharing your feedback with us, although we're disappointed to learn that your experience fell short of your expectations.We sincerely apologize for any issues you encountered during your stay. We take all feedback seriously and use it as an opportunity to improve our services. If you could provide us with more details about your experience, we would greatly appreciate it, as it will help us to address any shortcomings and ensure a better experience for future guests.Please know that guest satisfaction is our top priority, and we are committed to making the necessary improvements.We hope for the opportunity to welcome you back in the future and provide you with a much-improved experience.Regards,
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear Customer,Thank you so much for taking the time to leave us such a fantastic 5-star review on Expedia! We truly appreciate.We're delighted to hear that you had a wonderful experience with us. Your support means the world to us, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Mohamed Ali JLAIELGeneral Manager
by A verified traveler
Posted 26 Apr 2024 on Hotels
Il s’agit d’un formidable hôtel ! Les gens du personnel sont extrêmement accueillants et gentils ! Les installations sont excellentes. Néanmoins, le bain tourbillon du spa est petit et n’est pas assez chaud. De plus, les saunas ne fonctionnaient pas bien. Un merci tout spécial au maître d’hôtel du restaurant italien et au serveur Saber. Ils ont été très chaleureux et aux petits soins avec nous !
Comment from Hotel Management
26 Apr 2024 by Mohamed Ali JLAIEL, Hotel Management
Chère Madame Karina,Nous vous remercions vivement d'avoir pris le temps de partager votre précieux retour d'expérience.Nous sommes extrêmement reconnaissants de votre évaluation positive de notre personnel et de nos installations. Vos aimables mots sont une véritable source de motivation pour notre équipe.Nous avons bien noté vos observations concernant la taille et la température du bain tourbillon du spa ainsi que le fonctionnement des saunas. Votre feedback est d'une importance capitale pour nous aider à identifier les domaines où nous pouvons améliorer notre service et nos équipements. Soyez assuré que nous prendrons des mesures immédiates pour adresser ces points et veiller à ce que nos installations répondent aux attentes les plus élevées de nos clients.Nous ne manquerons pas de transmettre vos éloges au maître d'hôtel du restaurant italien ainsi qu'au serveur Saber. Ils seront ravis de savoir qu'ils ont contribué à rendre votre expérience encore plus agréable et mémorable.Nous espérons avoir le privilège de vous accueillir à nouveau dans un avenir proche et de vous offrir une expérience encore plus enrichissante..Très Cordialement,Mohamed Ali JLAIELGeneral Manager
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear Mr Michael,Thank you for taking the time to post your nice feedback! We are delighted to hear that you found overall everything to be pleasant during your stay. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. We look forward to welcoming you back for another experience more excellent. Best Regards
by A verified traveler
Posted 18 Feb 2024 on Hotels
Great hotel in a great location. Excellent, friendly staff and the food was very good with a wide choice.
Comment from Hotel Management
18 Feb 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear Guest,Thank you for taking the time to leave such a positive review! We're delighted to hear that you had a great experience at our hotel. Our team works hard to provide excellent service, and we're thrilled to hear that you found them friendly. We're also glad you enjoyed our food selection. We hope to welcome you back again soon!
by A verified traveler
Posted 4 Feb 2024
The staff and service is excellent, the views of the ocean beautiful, the pool is nice. the rooms are mediocre and the area around the hotel is a long way from anything, except the ocean.
Comment from Hotel Management
8 Feb 2024 by Mohamed Ali JLAIEL, Hotel Management
Dear Guest,Thank you so much for taking the time to share your feedback We're thrilled to hear that you found our staff and service to be excellent, and that you enjoyed your stayWe're sorry the rooms appreciation. We take all feedback seriously, and we are looking into ways we can enhance the quality of our accommodations to better meet your expectations.Regarding the location, we understand that while our seafront setting offers breathtaking views, it may be a bit secluded from other attractions. We strive to provide a peaceful and relaxing environment for our guests to unwind, but we also recognize the importance of accessibility to nearby amenities. We'll take your comments into consideration as we continue to improve and evolve.We truly appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stayBest Regards
