Ratings based on 210 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from kings park
Posted 24 Oct 2024
by A verified traveler
Posted 21 Sep 2024
The worse service
Comment from Hotel Management
5 Oct 2024 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share your feedback.We wish we had more details about what went wrong during your stay so we could address the specific issues and prevent them from happening again.
by A verified traveler
Posted 2 Jun 2024
Location was great, near the train station and old part of town. Beautiful pools and private beach.
by A verified traveler
Posted 18 May 2024
Don’t expect a 5 star resort, that way you will not be disappointed.
Breakfast was basic and basically terrible, salad bar looks old and not fresh, instant coffee, so little options and they only provide plastic mini spoons that are a danger, I almost cut my mouth with more than one of them.
Buffet for dinner is a bit more reasonable.
When I ask at reception for water as they didn’t provide in the room they send me to the bar and charge me for it. When we arrived they mentioned it was complementary in a place where drinking water is not available if is not bottled.
For a place full of carpets for sale they should remove the ones in the Suite as they were super dirty.
Comment from Hotel Management
27 May 2024 by Guest Relations Manager, Hotel Management
Dear Tifany,Thank you for your review following your stay at Sousse Palace Hotel & Spa.We’re truly sorry to see that your experience with us fell short of the hospitality we strive to provide to all our guests. Please accept our sincerest apologies for any inconvenience encountered. The service you describe is highly unusual and does not come close to meeting our standards.We wish to clarify that our breakfast buffet is composed of fresh and high quality products. It consists of 7 dishes, as well as 2 types of grills, a crepe and omelette stand, an appetizers stand, salads, pastries, a desserts stand, hot and cold beverages and Tunisian specialties.As for the water, there is a free bottle of water available upon arrival in the room, however, for the rest of the stay, it is indeed extra and payable. We would like to clarify that the colors of carpets in the suite in question are off white and grey, maybe this is what gave you the impression that they are dirty, but we assure you that all our carpets are regularly cleaned and maintained. We apologize for the confusion.We hope to have the opportunity to welcome you again very soon to offer you a better experience.
by A verified traveler
Posted 6 May 2024
The location of this hotel is exceptional. The staff are as helpful as possible. But Rami (at the reception) is exceptionally good. The only negative thing about this hotel is there is no air-conditioning in early May. I was told this is the case with all hotels and that they are following government directives on the use of electricity. I would've given 5 stars if it wasn't for this issue. Marriott is not far away from this hotel. I wonder if the air-conditioning issue also applies to them!
Comment from Hotel Management
27 May 2024 by Guest Relations Manager, Hotel Management
Dear Nabil,Many thanks for your review and for your recent stay at Sousse Palace Hotel & Spa!We are very happy to hear that you had such a pleasant experience during your stay and that you appreciated our location, as well as the kindness and professionalism of our staff. We hope to welcome you again in the near future and earn the chance to thank you for your loyalty.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
27 May 2024 by Guest Relations Manager, Hotel Management
Merci Edward pour votre évaluation.
by A verified traveler
Very Good 3 night stay.
Posted 5 Dec 2023 on HotelsExcellent value for money, perfect location in the town centre for walking to all sites and both train stations.
Good wifi, good variety at breakfast and helpful staff. Had a nice view of hotel pool and the sea from my balcony.
No issues at all.
by A verified traveler
Posted 28 Oct 2023
Comment from Hotel Management
23 Nov 2023 by Guest Relations Manager, Hotel Management
Cher Breno, merci pour cette note positive. Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes, et nous espérons vous compter encore longtemps parmi nos clients.
by A verified traveler
Posted 6 Aug 2023 on Hotels
It’s an exelaint place the staff were very friendly and place was very clean overall
Very nice hotel
Comment from Hotel Management
21 Sep 2023 by Guest Relations Manager, Hotel Management
Cher Hakim,Nous vous remercions d'avoir pris le temps de partager votre expérience du Sousse Palace Hotel& Spa. Votre pleine satisfaction correspond parfaitement à ce que nous recherchons jour après jour auprès de tous nos clients. Toute l'équipe vous remercie chaleureusement pour vos compliments!Au plaisir de vous accueillir à nouveau prochainement dans notre hôtel.
by A verified traveler
Good Location
Posted 24 Feb 2023 on HotelsLovely hotel in good location. Walkable to attractions and train station. Excellent breakfast options. Welcoming reception especially Mehdi. He was very accommodating and helpful. Even got me the same good rate for an extra night stay.
Comment from Hotel Management
7 Mar 2023 by Guest Relations Manager, Hotel Management
Dear Abdulhamid,Thank you for your great review following your stay at Sousse Palace Hotel & Spa.It is always a pleasure to see that our work and our will to give the best service have lived up to your expectations.We are very happy to learn that you enjoyed your stay and that you liked our staff. Indeed, the good attitude and kindness of our staff is one of the main strengths of our hotel and have been highlighted on several occasions. Your comments are much appreciated and have been shared with our team.We look forward to welcoming you again!
