Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
First and foremost, for a 4-star hotel, this is the first time I heard of a hotel not having towel upon check-in. Second, they are very poor with responding to emails; we’ve had to send multiple emails in order to receive a simple yes or no answer (e.g. airport pick and drop-off).
Ramadan at front desk was extremely helpful and accommodating as he was able to give us an early check-in which we’re thankful for. He was also very resourceful and gave us some names of local restaurants upon asking.
However, we were disappointed with the response we received from a woman at the reception desk (didn’t get her name) when we called and asked for towels. Initially she stated she would have someone bring us some towels and then 30mins passed so we called again at 2:54pm. Her rude response was “well check-in time is at 3pm so you’re early, you just have to wait.” If this was indeed the case, why didn’t she inform us of this when we called initially?! Wish I would’ve received her name; very unprofessional and this is coming from someone who travels quite a bit!
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Overall, this was an above average hotel. The staff was very friendly and helpful. They went above and beyond in regards to their customers safety (ride shares are not a thing in Casablanca, so everything is by taxi.), which being a blonde hair and blue eyed American, I was very grateful for. The room was spacious and clean. Fresh dessert (local cookies) were brought to the room daily. I will say, this area is less touristy than if you were to stay at the Marriott (Marriott is about 1.5 miles away by foot.), but I appreciated not being a mainstream tourist.
by A verified traveler
Posted 15 Nov 2024
Staff were friendly & helpful. I chosen the hotel as it was near the Corniche, the Medina, Hassan II Mosque and transport links.
by A verified traveler from Ballwin
Posted 1 Nov 2024
Great location
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Good room however needs updating. Very limited options in breakfast. Positive was that it was right round the corner from Hassan ll mosque.
by A verified traveler
Posted 13 Oct 2024
Client service were great. They are very friendly and always available to help you. My ropm eas vey clean, and well decorated. I only have to complain about the water pressure in the shower. I read reviews about, and I thought it was not that bad… but it is bad, specially if you want to take a hot shower you will get only some drops of water.
by A verified traveler from kissimmee
Posted 2 Oct 2024
Great hotel located to walking distance to Mohamed hassam V mesquita . Parking included . Breakfast very good .
by A verified traveler from Nepean
Posted 1 Oct 2024
I really liked how the property manager was very kind and accommodating.
