Ratings based on 484 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Jonathan Payne, Hotel Management
Good Day Eboney, We appreciate you sharing this superb rating of your experience and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards
by A verified traveler
Posted 5 Nov 2024
Lovely Hotel, great service, breathtaking location, good food, delicious food, brilliant pool, fantastic beach.
Comment from Hotel Management
6 Nov 2024 by Jonathan Payne, Resort Manager, Hotel Management
Dear Edmund,Thank you for your kind feedback.We strive to provide our guests with a seamless and memorable experience, and we are delighted to see that you enjoyed all aspects of your stay with us. We do hope to welcome you back to our slice of paradise in the near future. With Warm Regards
by A verified traveler
Posted 4 Nov 2024
This resort was safe, lovely and amazing beautiful indeed. But I have a bad experience because my husband was got injury of his head when we join the sunset cruise. Captain drove fast to the shore and the resort manager was waiting for us and took us to the town hospital immediately. He got a lots of bleeding and need sutures for his head. After that, Dr .had to transfer him to the main hospital to take a x-ray and made sure everything was ok.
Sherman (resort manager) was stayed with us all the time and even kept talking to my husband on the way back. In the mean time, I didn’t have any cash on my hand and Sherman took care of any charge for the hospital cost. So I want to thank you Sherman so much and help us to get through the difficult times.
Also I want to thank you our butler too, he got the medication to my husband on the next day and sent the nurse to take care of my husband every morning. We were very appreciated what you did it for us.
So I am highly recommended this resort, staff was friendly and helpful, place was safe and just like a paradise.
Comment from Hotel Management
4 Nov 2024 by Jonathan Payne, Resort Manager, Hotel Management
Dear Wallace, Thank you for sharing your experience and feedback from your recent stay with us. We’re so grateful for your kind words about our team, and we’re deeply sorry for the unexpected turn your stay took. Ensuring your husband’s safety and well-being was our utmost priority, and we are relieved to hear he received the care he needed.We’re especially pleased to know that Sherman, along with your butler and our medical team, could support you both during such a challenging time. Our entire team is dedicated to creating a safe and supportive environment, and it means the world to us that their efforts made a positive difference in your experience.We truly appreciate your recommendation and thank you again for choosing Sugar Beach, A Viceroy Resort. We look forward to welcoming you both back in the near future.Warm Regards,
by A verified traveler
Posted 30 Oct 2024
Most beautiful place I’ve ever been, staff was super friendly and very helpful. Grounds were well manicured and tastefully done. Room was clean and luxurious. Food and drinks or excellent. The pool area and beach area or like a dream. Can’t wait to come back again.
Comment from Hotel Management
4 Nov 2024 by Jonathan Payne, Resort Manager, Hotel Management
Dear Michael,Thank you for your fabulous review of Sugar Beach, A Viceroy Resort! We are elated to know our ambience, service and especially our team exceeded your expectations. It was utterly refreshing to read your review. I am sure your views will assist future guests in planning their vacation. Thank you once more for selecting us and we do look forward to welcoming you in the near future. Best Regards,
by A verified traveler
Posted 29 Oct 2024
This resort has been so far one of the best we have visited. Excelent service, food, amenities, beach. We totally recommend it.
Comment from Hotel Management
29 Oct 2024 by Jonathan Payne, Resort Manager, Hotel Management
Good Day Karlaa,Thank you for your wonderful review of Sugar Beach, a Viceroy Resort. We’re thrilled to hear you enjoyed your stay. We believe that our resort offers the most amazing views. Thank you for your positive feedback and for being a fantastic guest.Warm regards,
by A verified traveler from Miami
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Jonathan Payne, Resort Manager, Hotel Management
Good Day Jinnie, Thank you for sharing this superb rating of your experience and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort. Best Regards,
by A verified traveler
Posted 16 Oct 2024
A little piece of paradise! This place was a dream! So glad we visited and we cannot wait to be back
Comment from Hotel Management
18 Oct 2024 by James Wyndham, Hotel Management
Good Day Laura, Thank you for taking the time to share this excellent review and for the 5-Star rating of your stay at Sugar Beach, A Viceroy Resort.We look forward to honor of serving you again.Best regards,
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by James Wyndham, Hotel Management
Good Day Manuel, Thank you for sharing this superb rating of your experience and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,
by A verified traveler
Posted 9 Oct 2024
My wife and I had the opportunity to celebrate our anniversary at this hotel. Upon our arrival, everything was wonderful, and we thoroughly enjoyed our experience, which led us to extend our stay. However, the only available options were upgraded units, which unfortunately turned out to be worse than our previous room. The room had visible cracks and was infested with ants. After moving to the new room, we also sensed a change in the attitude of the staff, who appeared to be displeased with us for requesting assistance from a different location. We had a fantastic experience in Room 306 and feel it’s unfair to have paid more for a downgraded room with no view or privacy. This was meant to be a special week for my wife and me. The one aspect we consistently enjoyed was the food.
Comment from Hotel Management
10 Oct 2024 by Jonathan Payne, Hotel Management
Good Day Catherine,Thank you for taking the time to share your anniversary experience at Sugar Beach, A Viceroy Resort.I am thankful to learn that our culinary offerings met your expectations.I am sorry to read about your disappointment with the extension of your stay and sincerely apologize for the inconvenience caused. Your feedback is highly appreciated, as it enables us to further enhance our service. As a valued guest of Viceroy Hotels and Resorts I would love the opportunity to discuss your stay with you in more detail. I am available to be contacted by email; Jonathan.payne@viceroy.com. Thank you again for your review and I look forward to hearing from you. Best regards,
