Ratings based on 8 Verified Reviews
3.5 Room cleanliness
1.0 Service & staff
3.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The cleanness should be improved.
by A verified traveler
Posted 1 Apr 2024
It was great, no issues.
by A verified traveler
Posted 28 Mar 2024
by A verified traveler from Pickering
Posted 17 May 2022
The food at the Maria restaurant is abosilutely fantastic, however the property villa conditions was just ok. IKEA's basic furniture which was very uncomfortable.
The waterpark cleanliness was horrific with algae and mold on all surfaces. It seems liked they were never cleaned.
Comment from Hotel Management
17 May 2022 by Jairo Feliz, Hotel Management
Dear Faisal!
Thank you for leaving a review. We appreciate your feedback.
We regret to hear about the unpleasant experience at the waterpark, the safety of our guests is of utmost importance to us here at Sosua Ocean Village. We will continue to make improvements.
Rest assured we will continue to make improvements to our procedures to ensure that our guests have an unforgettable time.
We hope that we can welcome you back to our property and make sure you have a blissful experience.
by A verified traveler
Posted 14 Aug 2019
have to pay $350 of deposit for 1 night. and if you crack a trash can which is outside of the room, you have to pay
by A verified traveler
Posted 25 Apr 2019 on Orbitz
Comment from Hotel Management
10 May 2019 by Jairo , Hotel Management
Dear Guest,
Thank you very much for your recent visit. It was truly a pleasure to serve you; we hope you had a nice stay and that the accommodations and service were to your liking, as complete satisfaction is our goal. We would like to assure you that we take the feedback of our guests seriously.
It was a pleasure to have you as our guest.
We wish you the best in your business and personal endeavors.
Hopefully if you return to the island you consider us as a destination and we look forward to giving you a better experience.
Respectfully yours!
by A verified traveler
Posted 16 Dec 2023 on Hotels
Molto disorganizzato,tempi lunghissimi per check in e check out
by A verified traveler
Posted 20 Sep 2020
Que cojenos de usted me vendieron algo que esta a yeno
Comment from Hotel Management
21 Sep 2020 by Jairo Feliz, Hotel Management
Buenos días desafortunadamente nuestro sistema de reservaciones tuvo un problema desde la India el cual provocó este inconveniente de que usted reservará algo que no está disponible.
Lamentamos los inconvenientes causados esperamos la próxima vez si nos elige darle una experiencia satisfactoria.
¡Un cordial saludo!
