Ratings based on 17 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Very nice place
by A verified traveler
Posted 3 Oct 2024
Loved this hotel in Sorrento. I made arrangements to have our bags dropped off prior to check in. Room was spacious with a balcony to enjoy. Easy check in/out.
by A verified traveler
Posted 26 Sep 2024
Francesco was great from start to finish. Gave us plenty of solid restaurant recommendations. Location simply cannot be compared - right on Corso Italia steps away from the best attractions in Sorrento. We will be back. Ciao!
by A verified traveler
Posted 24 Sep 2024
Great room and amazing location. Great communication and advice on the area.
by A verified traveler
Posted 17 Sep 2024
Excelent service by tge staff, the rooms could use new towels and pillows, besides that beatifull location and rooms
by A verified traveler
Posted 3 Sep 2024
by A verified traveler from Gooderham
Posted 12 Aug 2024
Stayed 8 days first week of August 2024.
Weather was 30 all week, no rain.
Wonderful stay: Francesco and Anna were very attentive and their attention to detail was impressive, our family suite was clean and smelled fresh always. Mini fridge was stocked on arrival with water and juices, coffee pods, slippers, bath essentials, bathtub had jets for massage, shower head with lots of options, bidet. Fresh towels of varying sizes for each one of us daily.
Wifi was great, large screen TVs (we never used bc there is too much fun to have outside our room!)sheets great, size of room great, view out of balcony enticed us out into the streets every morning and evening.
Great time for all four of us ages 11,15, 48, 51.
We enjoyed our vacation very much thanks to Francesco, Anna.
The accommodations made it easy to stay in Sorrento and enjoy all it had to offer in town, and to travel outside of Sorrento was very comfortable and we highly recommend the location as it was central and yet quiet behind the great double windows.
We suggest lots of open communication on what your expectations are, your preferences and don’t be afraid to ask for help if there is something you need, as their level of transparency and willingness to help really made the difference during our stay and remained on point through out. We look forward to staying with Mason Lovino again!
by A verified traveler
Posted 4 Aug 2024
Excellent location! Walking distance to shops, restaurants and beach. Rooms were new and modern. Francesco was a great host.
by A verified traveler
Posted 27 Jul 2024
The location was fantastic!!!
Comment from Hotel Management
5 Aug 2024 by Francesco, Hotel Management
Hello Lino,Maison Iovino and I are grateful for your feedback!We will be happy to welcomed again :)Francesco
by A verified traveler
Posted 3 Jul 2024
This was not the best experience. Room was okay, they don’t clean shower area well. Location was perfect! But… Hot water stopped working at the end of stay, wifi was terrible or didn’t work, management was semi responsive but cared more about me checking out than solving problems. Could not get tv and coffee maker to work. They meet me videos of it working after i checked out… Just not a great experience, definitely will not go back. Recomended looking at other properties in the area.
Comment from Hotel Management
3 Jul 2024 by Francesco, Hotel Management
Dear Jason,Thanks for your feedback, We really appreciate when the guest leave a review.I am very disappointed to read your words after I never received a message from you during your stay about these issues. The other guests did not say anything about hot water issue, kettle and TV were working fine, as you can see watching the videos after your check-out.I would have been happy to be informed during the stay and not at check out!Hoping next time you will communicate better with your host :)Best regards
