Ratings based on 291 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
The staff at terraze were just amazing! From
Greeting upon arrival and ensuring we had a great stay.
Although we rented. The shuttle was extremely convenient as well.
by A verified traveler
Posted 30 Jul 2024
Great staff, friendly and attentive!
by A verified traveler from darien
Posted 12 Jul 2024
Beautiful property and staff was great!
by A verified traveler
Excellent customer service!!
Posted 27 Jun 2024 on HotelsThe customer service was top notch. Everyone made us feel comfortable and met all our needs. We were able to get our laundry done, eat well, relax and were treated amazing! Highlight of our trip to italy!!!
by A verified traveler
Posted 26 Jun 2024 on Hotels
Hotel staff were pleasant, helpful, and accommodating. Shuttle service ran on time. Laundry on site. Great views.
by A verified traveler
Posted 28 May 2024
It’s hard to complain when you are staying atop of Sorrento! The staff was incredibly helpful and friendly. We appreciated the amenities, spacious room and laundry service.
by A verified traveler
Posted 29 May 2023
This property was a little up the mountain from Sorrento but had very convenient transportation into the city center running through the day and into late at night. Quiet, peaceful surroundings and amazing views. Definitely recommend!
by A verified traveler
Posted 9 Jul 2022 on Orbitz
Beautiful views of Sorrento city and Naples Bay, also Mt Vesuvius! Super friendly staff and great rooms with kitchenette if you need it. Breakfast included with delicious coffee and pastries. The shuttle service was great and convenient to take us to the city every day. The pool was great for the hot days !!
by A verified traveler
Posted 30 Jun 2022
Amazing views and location! Great room! VERY nice host!
Hotel goes above and beyond to accommodate the guests. When we arrived we had an issue with a room being downgraded from what we reserved , however, it was resolved the next day. Hotel provides free laundry , small complementary breakfast , free shuttle to/from Sorrento (10 min ride). We also enjoyed the pool. There is a nice restaurant on property as well as other dining options such the Farm restaurant that provides complimentary pick up/ drop off ( strongly recommend for an authentic experience) or pizza delivery . The location is perfect - easy access to Sorrento, Pompei or Capri as well as a great starting point for Amalfi coast.
Would absolutely recommend this place to anyone!
by A verified traveler
Not exactly a 'Hotel'
Posted 7 Oct 2020 on HotelsThe thing that sells this place is definitely the amazing views! If you read previous reviews stating lush little boxes of goodies to stock your fridge then forget it..its literally bare bones! Breakfast if you call it that is a croissant and a paper coffee cup which is handed over up on the terrace..you have to ask for it..nothing laid out absolutely no choice of anything.
Our room was like sleeping in a cave totally no sunlight entered it so it was very damp we had to put the heating on every night. We had to ask for the top cover to be changed on the bed as it had disgusting marks on it..clearly not changed from previous people.
Theres lots of steps down to the pool area..a few day beds and some weird plastic chairs around the pool..the sun dissappears after 2pm so we had to then go up to the terrace where the sun was. Badly looked after chairs up there very weathered and like sitting on bags of potatoes! No bar open but they will get you a drink if you ask..we saw others getting drinks and being told no charge but my husband said he was to pay..very confusing it depended who served you..most of the staff were very helpful and pleasant though. Very strict on mask wearing. A free bus offered every hour down to the town stops at a few hotels on the way..but that stopped just before we left and the owner now takes you in his jeep which is not comfortable and social distance is a joke! also he drops you about a mile from the town..would we return? not a chance..
