Ratings based on 251 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Great location
by A verified traveler
Posted 31 Oct 2023
Extremely dissappointing stay. Only positive was it's location (close to Piazza Tasso and Train station). Weren't informed that adjacent hotel was being renovated/parts demolished so constant noise throughout the day. Cleanliness needs attention. Hotel has stale odour. Never once saw anyone using a mop to clean! Worst coffee I've ever had in Sorrento (stayed in numerous hotels over 40 years). Restaurant and bar are dated. Clear plastic table covers used over tablecloths!.Had to eat outside due to staleattention
by A verified traveler
Posted 25 Oct 2023
I enjoyed my stay at Hotel Eden - it was clean, comfortable and in walking distance to central areas of Sorrento. It's an equal distance to the train station and port, which made it ideal. The breakfast is a great start to the day.
by A verified traveler
Posted 20 Oct 2023 on Hotels
by A verified traveler
Posted 26 Sep 2023
We did not like the view there was construction from our window….
by A verified traveler
Posted 9 Aug 2023
We loved our stay at Hotel Eden. It is located right outside the downtown area of Sorrento so just a 5 minute walk to shops and restaurants. We also felt safe walking back at night. The outdoor pool was very nice and landscaped beautifully. The buffet breakfast was just okay but enough to have a little something before heading out for the day.
by A verified traveler
Posted 16 Jul 2023
In English (Inglese):
The hotel fit my needs well: very close to the center of the square where there are many shops and restaurants, the hotel has a nice pool to cool off in, the breakfast buffet was very nice, the room was quiet (I slept well), the hotel is close to the bus station, and the hotel is within walking distance to the beaches. Other people lodging at the hotel who I engaged with were very nice (everyone was in a good mood or pleasant). The two areas for improvement in my opinion would be: the different design of the shower (the shower was a bit narrow and every time I took a shower, the water leaked all over the bathroom floor) and the toilet seat seemed to have stains/spots. I just used toilet paper the couple times I needed to use it sitting down. The staff at this hotel were very helpful and friendly to me. I speak just a little Italian, but most of the staff understood me when I spoke in “broken” Italian. Some staff understood English a fair amount also, so this also helped with communication. The man at the front desk, was very courteous when recommending a restaurant and advising me on directions. Another man who works for the hotel, Michele, woke up before 3 AM, and drove me to the Naples airport so that I could check my bags, pass through security, and get on my plane on time (6:30 AM). I am very appreciative of him helping me within such short notice, and especially, waking up so early.
by A verified traveler
Posted 16 Jul 2023
Very happy with everything about this hotel
Best value and location for all that Sorrento has to offer
by A verified traveler
Posted 21 Jun 2023
The location worked so well for us, easy to walk from train station and right in the middle of town, with easy access to restaurants, shopping, port.
Staff were great, from the front desk to porters and restaurant staff.
Breakfast was varied with both hot and cold choices.
For the price the bedroom was disappointing, small and cramped, but beds comfortable.
Overall, it was a great stay.
by A verified traveler
Shambolic.
Posted 20 Jun 2023 on HotelsAwful. Tiny room, uncomfortable bed, only positive was the location. Swimming pool depressing. Nothing like the pictures. Avoid if possible. On arrival, my wife asked for two large beers, what arrived was two 3 litre glass wellington boots, for which we were charged 40 euros. A nonsense hotel.
