Ratings based on 177 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Property and staff were wonderful. Room was sizable and comfortable and we had a nice large bathroom space. Pool and amenities were beautiful. This hotel is walkable to town, but about a half mile down a busy road to get there. While walking isnt an issue for us, it would be a bit further out than I would recommend for anyone with mobility issues. I definitely recommend and would stay again.
Comment from Hotel Management
25 Oct 2024 by Roberta, Hotel Management
Dear Renee,thank you for leaving a review about your stay with us. We are glad that you found both our staff and the property wonderful and the room comfortable. Reading that pool and amenities were beautiful makes us feel enthusiastic and very positive. Thank you also for recommending the hotel to other people. We really look forward to welcoming you again in the future.Kindest regards,Roberta CarboneFront Office Dep.
by A verified traveler
Posted 15 Oct 2024
Amazing stay for our first time in Italy. Cozy beds and great hotel staff. We will be back!
Comment from Hotel Management
16 Oct 2024 by Roberta, Hotel Management
Dear Michelle,Thank you for leaving such a positive review! You have chosen our hotel for the first time in Italy and we are delighted that we have exceeded your expectations in this regard. We are happy to hear that you found the beds comfortable and the staff very good. We will be sure to pass your words on to all our departments. We are thrilled that you will return to us for a future stay and look forward to welcoming you again.Kind regards,Roberta CarboneFront Office Dep.
by A verified traveler
Posted 17 Sep 2024
Amenities were great!! My wife and I had wonderful massages and the staff was extremely courteous, helpful and knowledgeable.
Comment from Hotel Management
21 Sep 2024 by Roberta, Hotel Management
Dear Frank, thank you for leaving us a review. We are happy to hear that you enjoyed your stay and that you enjoyed the staff and the massage from the therapist. We hope to welcome you again! Kindest regards, Roberta Front Office Dpt.
by A verified traveler from Mississauga
Posted 14 Sep 2024
It is NOT worth the money we paid and expectations we had. The elevator was not working when we arrived (we have a toddler and I am 7 months pregnant) once we for there, the bathroom floor was full of black hair from a dirty mop probably (couldn’t take photos as I was rushing to bathe my baby), and we saw several silverfishes on our beds. The staff were lovely though, but the amenities are far from being fancy and I repeat, NOT worth the price…
Comment from Hotel Management
16 Sep 2024 by Francesco, Hotel Manager, Hotel Management
Dear Priscilla,We are sorry to hear that your stay wasn't up to your expectations.Concerning the elevator, it was ineed out of service for around 30 minutes, as unfortunately, during the day the electricity went missing, and that caused a malfunction, which was quickly fixed, but we are still sorry that at your arrival was not working yet.Regarding the cleaning of the room, it is definetely not the standard, as many positive reviews about this can proof, but we are sorry that happened, and we will take actions to prevent it from happening again. If you would have told us during your stay, we could have definetely provide a solution.Despite this, we hope that we will get another chance to welcome you to our hotel to go beyond your expectations, and leave you with a positive note about your stay.Kind regards,
by A verified traveler
Posted 8 Sep 2024
Was a good place. Katrina the lady who ran breakfast service was excellent.
Comment from Hotel Management
12 Sep 2024 by Roberta, Hotel Management
Dear Adrian, thank you for leaving us a feedback. We are glad that your stay was pleasant and that you enjoyed it. Thank you for the comments towards the staff, we are so happy about it and we will share them.We hope to welcoming you again in the future!Kindest regards,RobertaFront Office Dep.
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Roberta, Hotel Management
Dear Lindsay, thank you for sharing this review with us and other guests! We are glad that your stay was great and that you gave us a 10 for all the services, we are impressed! We really hope to welcoming you again in the future! Kindest regards, Roberta Front Office Dep.
by A verified traveler
Posted 23 Aug 2024
The staff were incredibly helpful during our stay. The property was clean, well maintained and comfortable. Our room and bathroom were small but clean and the ac worked better than we were anticipating.
Hotel is walking distance to the city center and port which was very convenient. Enjoyed our stay and would highly recommend.
Comment from Hotel Management
8 Sep 2024 by Roberta, Hotel Management
Dear Alexandria, thank you for leaving a review about us! We are delighted that your stay was pleasant and that you appreciated the cleanliness of the property and liked the room, the bathroom and the a/c too, we are impressed! Thank you also for mentioning our staff, it gives us motivation to always do our best for our guests. We hope to welcoming you again in the future!Kindest regards, RobertaFront Office Dep.
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear Albert,Thank you for leaving a review about your stay, we are really glad tthat you enjoyed it.We hope to welcome you again in the future.Kind regards,
by A verified traveler from Plantation
Posted 6 Aug 2024
Hotel was nice, clean and price was good. The rooms were a bit small and it was a good 15 min walk to main areas. I would not stay there again just because of location. Other than that it was fine.
Comment from Hotel Management
7 Aug 2024 by Francesco Esposito, Hotel Management
Dear Dalinda, thank you for sharing a review about your experience. We are happy to hear that you found the hotel nice and clean, and appreciated the price. We are sorry that the location did not meet your expectations, as indeed, we are about 15 minutes walking distance from the centre, as advertised on our website/page.Thank you again.Kind regards,Hotel Manager
by A verified traveler
Posted 6 Aug 2024
Great stay
Comment from Hotel Management
7 Aug 2024 by Francesco Esposito, Hotel Management
Dear Jennifer, thank you for leaving a review about our Hotel! We are delighted that you had a pleasant stay, and enjoyed your experience. We hope to welcoming you again in the future! Kind regards,Hotel Manager
