Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from Vancouver
Posted 21 Nov 2024
Very nice property and room. Didn't have coffee maker in room though.
by A verified traveler
Posted 11 Nov 2024
Overall, a great stay with decent value for the money.
Comment from Hotel Management
12 Nov 2024 by Hilton Sorrento Palace, Hotel Management
Dear Michael,Thank you for your review! We're pleased to hear that you had a great stay and found value in our offerings. We hope to welcome you back soon for another enjoyable experience.Kind regardsMarino GherardiGeneral Manager Hilton Sorrento Palace
by A verified traveler from San Leandro
Posted 7 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hilton Sorrento Palace, Hotel Management
Dear Arleigh,We are glad that you have enjoyed your stay with us and we thank you for taking the time to share your score.We all hope to have the chance to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Hilton Sorrento Palace, Hotel Management
Dear Jade,Thank you for rating us and for choosing Hilton Sorrento Palace for your recent stay.We hope to have the chance to welcoming back in the future to provide you with the high level of service you are accustomed to.With kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Hilton Sorrento Palace, Hotel Management
Dear Andre,We are glad that you have enjoyed your stay with us and we thank you for taking the time to leave your feedback. We all hope to have the chance to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace
by A verified traveler
Posted 15 Oct 2024
pretty view. frescos nice on walls..walkable to town
Comment from Hotel Management
12 Nov 2024 by Hilton Sorrento Palace, Hotel Management
Dear Lisa,Thank you for your kind review! We're delighted that you enjoyed the beautiful view and the frescoes. It's great to hear that you found the location convenient for walking to town as well. We look forward to welcoming you back!Kind regardsMarino GherardiGeneral Manager Hilton Sorrento Palace
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Hilton Sorrento Palace, Hotel Management
Dear Carrie,thank you for rating us and for choosing Hilton Sorrento Palace for your recent stay.looking forward to welcoming you backKind regardsMarino GherardiGeneral Manager Hilton Sorrento Palace
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Hilton Sorrento Palace, Hotel Management
Dear Sidharth,We are glad that you have enjoyed your stay with us and we thank you for taking the time to share your score.We all hope to have the chance to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace
by A verified traveler
Posted 9 Oct 2024
The buffet was cold.
Comment from Hotel Management
10 Oct 2024 by Hilton Sorrento Palace, Hotel Management
Dear Gabriel,thank you so much for sharing your feedback further to your stay with us. We are sorry to hear that we did not meet all your expectations. Please, be assured that your comments have been shared with the Food & Drinks department in order to improve our service.We do hope that despite your disappointment, we have the opportunity to welcome you back in the future.Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace
