Ratings based on 605 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Na
by A verified traveler
Posted 9 Sep 2024
The staff is caring and great vusyomer service
by A verified traveler
Posted 3 Jul 2024
Very good
Comment from Hotel Management
12 Jul 2024 by Aline Oliveira, Hotel Management
Thank you for your review
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Aline Oliveira, Hotel Management
Agradecemos seu feedback
by A verified traveler
Posted 21 Feb 2024
Hotel com excelente equipe de funcionários porém apresenta necessidade de uma reforma geral , não recomendo a pensão completa pois tem cardápio limitado e com péssima apresentação
Comment from Hotel Management
18 Apr 2024 by Aline Oliveira, Hotel Management
Agradecemos seu feedback esperamos revê-lo em breve.
by A verified traveler
Posted 27 Apr 2023
by A verified traveler
Room full of cockroaches
Posted 26 Jan 2023 on HotelsService excellent staff excellent location good. However room excessively filed with cockroaches at night.
by A verified traveler
Posted 25 Nov 2022 on Hotels
Comment from Hotel Management
12 Jul 2024 by ALINE OLIVEIRA, Hotel Management
Obrigada por nos avaliar
by A verified traveler
Posted 16 Mar 2022 on Hotels
Comment from Hotel Management
12 Jul 2024 by ALINE OLIVEIRA, Hotel Management
Obrigada por nos avaliar
by A verified traveler
Terrible! Not worth the money - avoid!
Posted 19 Jan 2022 on HotelsOnce one of the best rated hotels in Sorocaba, I was shocked to find how poorly it has been kept. Staff isn’t trained, neither particularly friendly, decor looks like a hand me down from the Soviet Union, bedding and towels are old, stained and pillows smell. Old mini-fridge with nothing in it. Carpets full of massive stains - corridors look like previous murder scene from a horror movie. Room rate higher than other much better hotels in the city. Parking charged on top. To be fair, the only positive was the staff at the breakfast area who were sweet and friendly.
Comment from Hotel Management
12 Jul 2024 by ALINE OLIVEIRA, Hotel Management
Obrigada por nos avaliar