Ratings based on 605 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 16 Nov 2024
Na
5 out of 5
by A verified traveler

Posted 9 Sep 2024
The staff is caring and great vusyomer service
5 out of 5
by A verified traveler

Posted 3 Jul 2024
Very good
Comment from Hotel Management
12 Jul 2024 by Aline Oliveira, Hotel Management
Thank you for your review
4 out of 5
by A verified traveler

Posted 10 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Aline Oliveira, Hotel Management
Agradecemos seu feedback
2 out of 5
by A verified traveler

Posted 21 Feb 2024
Hotel com excelente equipe de funcionários porém apresenta necessidade de uma reforma geral , não recomendo a pensão completa pois tem cardápio limitado e com péssima apresentação
Comment from Hotel Management
18 Apr 2024 by Aline Oliveira, Hotel Management
Agradecemos seu feedback esperamos revê-lo em breve.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Apr 2023
1 out of 5
by A verified traveler

Room full of cockroaches

Posted 26 Jan 2023 on Hotels
Service excellent staff excellent location good. However room excessively filed with cockroaches at night.
2 out of 5
by A verified traveler

Posted 25 Nov 2022 on Hotels
Comment from Hotel Management
12 Jul 2024 by ALINE OLIVEIRA, Hotel Management
Obrigada por nos avaliar
5 out of 5
by A verified traveler

Posted 16 Mar 2022 on Hotels
Comment from Hotel Management
12 Jul 2024 by ALINE OLIVEIRA, Hotel Management
Obrigada por nos avaliar
2 out of 5
by A verified traveler

Terrible! Not worth the money - avoid!

Posted 19 Jan 2022 on Hotels
Once one of the best rated hotels in Sorocaba, I was shocked to find how poorly it has been kept. Staff isn’t trained, neither particularly friendly, decor looks like a hand me down from the Soviet Union, bedding and towels are old, stained and pillows smell. Old mini-fridge with nothing in it. Carpets full of massive stains - corridors look like previous murder scene from a horror movie. Room rate higher than other much better hotels in the city. Parking charged on top. To be fair, the only positive was the staff at the breakfast area who were sweet and friendly.
Comment from Hotel Management
12 Jul 2024 by ALINE OLIVEIRA, Hotel Management
Obrigada por nos avaliar