Ratings based on 350 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Only decent option in the area. Very nice rooms, comfortable beds, nice view of the river. Accommodation is great. Check in was way too long (15 minutes), restaurant hours could be much longer.. overall, a nice sray
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by L'équipe de la réception., Hotel Management
Bonjour Terrie,Merci d'avoir pris le temps de partager votre expérience. Nous sommes heureux que vous ayez passé un bon séjour et nous apprécions vos commentaires. Nous travaillons toujours à améliorer nos services, et vos remarques nous sont précieuses.Nous espérons vous accueillir à nouveau bientôt et rendre votre prochaine visite encore plus agréable !Cordialement,
by A verified traveler
Posted 11 Dec 2024
We came at 3 pm to check in and the hotel made us to wait for one hour check in at 4 pm. This matter upsets my parentd
Comment from Hotel Management
11 Dec 2024 by The front desk team, Hotel Management
Hi Yasmine,I completely understand how frustrating this situation must be. Please know that we made you wait because the room you booked was not yet ready, and unfortunately, we did not have a comparable option available before the scheduled check-in time of 4:00 PM.Thank you for your patience and understanding.
by A verified traveler
Posted 26 Nov 2024
Good 3 stars hotel. Basic amenities, clean and friendly staff. The Spa is nice.
Comment from Hotel Management
26 Nov 2024 by The front desk team, Hotel Management
Dear Charbel,Thank you for your feedback! We’re glad you enjoyed your stay with us and appreciated our clean facilities, friendly staff, and spa. However, we'd like to kindly mention that we are actually a 4-star hotel, not a 3-star. We aim to provide a higher level of service and comfort for our guests, and we hope that your experience reflected this. We truly value your opinion and look forward to welcoming you again in the future.Best regards,
by A verified traveler
Posted 16 Nov 2024
Nous avons passé une très bonne soirée au resto de l’hotel. La chambre est assez grande pour trois personnes. Nous avons apprécié la proprété de la chambre et de la salle de bain.
Comment from Hotel Management
18 Nov 2024 by Hôtel de la Rive, Hotel Management
Bonjour,Merci beaucoup pour votre agréable commentaire ! Nous sommes ravis que vous ayez passé un bon moment au restaurant et que la chambre ait répondu à vos attentes. C’est un plaisir de savoir que vous avez apprécié la propreté de la chambre et de la salle de bain.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,L'équipe de la réception
by A verified traveler
Posted 27 Oct 2024
Rooms are decent. The view behind the property is very scenic. Staff could be more polite.
Comment from Hotel Management
30 Oct 2024 by L'équipe de la réception, Hotel Management
Hello Mr Samuel,We are sorry to hear that you didn't enjoy your stay as much as you hoped so and we appreciate the feedback. It is our priority to ensure that our guests are feeling welcome and we will make sure to do a follow up with our staff members.Regards,The reception team
by A verified traveler
Posted 24 Oct 2024
Receptionist is rude , hotel is smell bad, ac working loudly, i prefer motel at least half price provide same service with this hotel.
Comment from Hotel Management
2 Nov 2024 by L'équipe de la réception, Hotel Management
Hello Inan,We are really sorry to hear that your stay wasn't as enjoyable as you'd wish. Our priority is the customer and your review helps us improve the service given.Best regards,The reception team
by A verified traveler
Posted 4 Oct 2024
Hotel is ok. Services provided were ok but bring your own soap! More emphasis should be placed on hotel services versus the "Nordic spa"
Comment from Hotel Management
9 Oct 2024 by L'équipe de la réception, Hotel Management
Hello Paul, Thank you for your come back, we appreciate to know how our clients feel. It is generally better to bring your own soap if you have preferences, but we do provide some.Best regards,The reception team
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
24 Sep 2024 by L'équipe de la réception, Hotel Management
Bonjour, Darlene,Merci pour cet excellent retour.Nous sommes ravis de voir que vous avez apprécié votre séjour et nous espérons vous revoir prochainement !Cordialement,L'équipe de la réception
by A verified traveler
Stay here if you can
Posted 17 Sep 2024 on HotelsWonderful hotel and pretty location. Great place.
Comment from Hotel Management
24 Sep 2024 by L'équipe de la réception, Hotel Management
Hello, Scott,We are happy to see that you enjoyed your stay. We hope to see you again soon !Best regards,The reception team
