Ratings based on 302 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Oct 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Oct 2024
5 out of 5
by A verified traveler

Posted 1 Aug 2024
Let me start with the only negative: the breakfast was cold. The boiled or fried eggs and sausages were cold (you would expect warm but no, cold) . If you want something warm for breakfast, I’d recommend going to nearby cafes. But the dining room’s atmosphere is amazing! The unique vibe and architecture make it unmissable. The interior design is fantastic. It really changes your mood when you walk in. The room’s furniture is a mix of old and modern pieces but the beds are comfortable. I’m not sure if “dated” or “antique” is the right word to use. the bathroom was large, airy and better than many 5-star hotels. The staff were lovely, knowledgeable, helpful, respectful and responsive. If you’re driving, I recommend using their secure car park (just talk to the reception staff). There are nice cafes and a Tesco nearby. The city center is lovely, and the hotel is right in the heart of it. It’s a great location to explore the city.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jul 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jul 2024
5 out of 5
by A verified traveler

Posted 22 Jun 2024
A lovely hotel, very friendly staff and comfortable rooms.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jun 2024 on Hotels
5 out of 5
by A verified traveler from El Paso

Posted 24 May 2024
All great
4 out of 5
by A verified traveler

Posted 18 May 2024
GREAT LOCATION - GRAND OLD HOTEL. THE RECEPTION AREA, DINING AREA FROM ANOTHER ERA. THE ROOMS ARE A BIT DATED ALTHOUGH CLEAN. THE STAFF SUPER HELPFUL AS WELL AS FRIENDLY. I WOULD STAY AGAIN.
4 out of 5
by A verified traveler

Posted 12 May 2024
This is a beautiful hotel built in the late 1800s. It features great and rich designs, however, it has seen it's better days, and needs some maintenance. At the time of the stay the AC wasn't working, and the SPA was closed. However stay was still pleasant overall.
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