Ratings based on 84 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
This is my second time here, first time room was clean and elevator working this time the bathrooms were very durty hairs on the floor from last guests i guess sink clogged and tube durty. We didn't took shower . Was nasty. I really like the location but not sure if ill come back to this hotel.
Comment from Hotel Management
6 Jan 2025 by KE, Hotel Management
Dear guest,We sincerely apologize that your stay this time was not up to par. Rest assured we will be working with our wonderful house keeping team to make sure this will not be an issue again. We appreciate the feed back and hope to see you again soon. Best regards, Sonora Inn FDA-KE
by A verified traveler
Posted 5 Jan 2025
warm and welcoming staff and atmosphere.
Elevator worked 2 out of the 3 days we stayed there.
Comment from Hotel Management
6 Jan 2025 by Kristi, Hotel Management
Hi Vickie,We wanted to reach out and say a huge thank you for taking the time to leave us such a glowing review online! We are thrilled to hear that you had a wonderful experience during your stay with us, and we are so glad that our staff and atmosphere made your visit special.We always strive to provide the best possible service to our guests, so we are thrilled to hear that you found our team to be warm and welcoming. It's so important to us that every guest feels at home when they stay with us, so we're thrilled that we were able to create that impression for you.We did want to apologize for the issue with the elevator during your stay. We're so sorry for any inconvenience this may have caused and we're grateful for your understanding. Rest assured that we are always working to improve our facilities and ensure that everything is in top shape for our guests.Once again, thank you for your kind words and for choosing to stay with us. We hope to welcome you back again soon for another fantastic stay!Kind regards,FDS - KB
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by TK, Hotel Management
Dear Guest, Thank you for leaving this review! We hope you return to stay with us again soon! - Best Wishes Sonora Inn / Hotel Lumberjack FDA TK.
by A verified traveler
Posted 2 Jan 2025
room was not as pictured on internet
no steady temperature for the shower
no closet area to hang clothes
door to bathroom needs repair
key did not work when checking in
possible mold in tub area
Comment from Hotel Management
4 Jan 2025 by AM AW, Hotel Management
Dear Patsy,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We strive to ensure that all of our guests have a comfortable and enjoyable visit, and we are sorry that we did not meet your expectations.Regarding your concerns:We are looking into the discrepancies between the room images and the actual accommodations to ensure that future guests have an accurate representation.We are currently addressing the issue with the shower temperature to prevent it from recurring.We understand the importance of adequate storage space, and we are exploring ways to improve our guest room layouts.Our maintenance team has been notified about the bathroom door repair and will take care of it promptly.We also appreciate you bringing the key issue to our attention; we are reviewing our check-in procedures to make this process smoother for future arrivals.Lastly, we take concerns regarding cleanliness seriously and will have the tub area thoroughly inspected and addressed.We truly value your feedback, as it helps us improve our service and facilities. We hope you will consider staying with us again so we can provide you with a more enjoyable experience.Warm regards,
by A verified traveler
Posted 23 Dec 2024
We will stay here again and again to visit this beautiful area.
Comment from Hotel Management
28 Dec 2024 by FDM Anastasia, Hotel Management
Dear Cary, Thank you for leaving such valuable feedback. We appreciate the time you have taken to remind us how wonderful Sonora can be for our guests. We will look forward to welcoming you warmly time and time again! Kind regards,
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
13 Jan 2025 by Kristi, Hotel Management
Hi Judith,Thank you for taking the time to leave a fantastic 5-star review for our hotel online! We're thrilled to hear that you had a great experience during your stay with us.Your feedback means a lot to us and we appreciate you sharing your positive experience with others. We strive to provide the best service and amenities for all of our guests, and we're so glad that you enjoyed your time with us.If you ever find yourself in the area again, we would love to welcome you back for another wonderful stay.Have a lovely evening!Kind regards,FDS - KB
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 29 Nov 2024
The mgr gave the handicap parking to a guest that was not handicaped ??? They charged me for stain wash cloth ? $ 25 which I as reversed upon complaining. The rooms are sort of remodeled in modern ??? In a very nice OLD motel bad taste
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Kristina, Hotel Management
Hi Ivan,Thanks so much for your awesome 5 out of 5 stars review. We greatly appreciate you trusting us with your lodging needs and look forward to seeing you again.Have a lovely evening!Kind regards,FDS - KB
by A verified traveler from Lodi
Posted 8 Nov 2024
The location is wonderful! The room is partially updated, including a nice flatscreen tv, cabinets and technology ports. However, the bathroom needs a total renovation. Also, I don’t know if the carpet was older or newer, but it seemed on the older side. There is parking in a lot connected to a sister hotel, however when we returned at 10 pm is was full, and we had park a block away on the street. During the week you can’t park on the street, so it might be a problem. The staff was friendly and helpful.
Comment from Hotel Management
9 Nov 2024 by Kristi, Hotel Management
Hi Jill,Thank you for choosing Sonora Inn for your recent stay and for taking the time to leave us a review. We truly appreciate your feedback and we are glad to hear that you enjoyed our wonderful location!We are happy to hear that you found the room to be partially updated with a nice flatscreen TV, cabinets, and technology ports. We apologize for any inconvenience you experienced with the bathroom and the carpet. Your comments have been noted and we will make sure to address these issues.We are sorry to hear about the parking situation you encountered. We will definitely look into this matter further to ensure that our guests always have convenient parking options.We are thrilled to hear that you found our staff to be friendly and helpful. Our team strives to provide exceptional service to all our guests.Thank you once again for your feedback and we hope to welcome you back to Sonora Inn in the future.Warm regards,FDS KB
