Crowne Plaza Harbin Songbei, an IHG Hotel (Harbin) Hotel Review

5 out of 5

This traveler left a rating score only Posted 25 May 2024 on Hotels

1 out of 5

Posted 14 Sep 2023

The room is not clean at all. Water tap is broken. It is not worth the price

4 out of 5

Location on Map is Misleading!

Posted 2 Jan 2023 on Hotels

The Hotels.com map showed this hotel on Songbei Blvd just north across the river from the Snow and Ice Festival. This is false. The hotel is several kilometers to the northwest of that location and not at all convenient to the festival grounds. Otherwise, the hotel facility is good, and the staff was responsive to my requests (even with my limited Mandarin).

4 out of 5

Great hotel at Harbin

Posted 6 Jul 2021 on Hotels

Very nice and comfy hotel, and helpful for my desk staff.

4 out of 5

Nice hotel but service can be improved

Posted 1 Jan 2020 on Hotels

Service is quite slow because they were short staffed. But considering the peak festive season they should have planned for more as the hotel was fully booked. Ordered for extra blankets and pillows but didn’t come though we waited till mid night. So we had to ask them to make sure they deliver it the next day as the room was quite cold though we have adjusted it to the max. In room dining was slow as well and had missing and wrong items brought. We had to tell them that there were missing items from the set and was eventually reluctantly topped up.

Comment from Hotel Management

10 Jan 2020 by Freda He, Hotel Management

Dear valued guest, thank you for choosing our hotel. Give us the valuable feedback. We are sorry not to provide the best experience during your stay. We shared to the management try to make the improvement plan. Hope to see you again to experence our better service next time.

4 out of 5

Relatively fine but need to improve catering staff

Posted 23 Dec 2019 on Hotels

Everything is pretty Ok except some of the rooms tend to be lingering cigarette smells even though I had requested smoke free rooms.

Comment from Hotel Management

31 Dec 2019 by KIKI, Hotel Management

Dear guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Harbin Songbei. For the hotel location，Wanda Mall， Wanda theme park and supermarket around the hotel by walk only for 5mins. Again, thank you for sharing your comments. We hope you will visit us again. Sincerely

5 out of 5

Great stay

Posted 14 Feb 2019 on Hotels

Very nice and helpful staff.

5 out of 5

ENtirely Satisfactory Stay

Posted 8 Feb 2019 on Hotels

Despite poor reviews by others we found the hotel to be entirely satisfactory in all respects. We had a suite on the 22nd floor which was very comfortable. The service in the Club Lounge was excellent and the dinner and breakfast buffets were pretty good. Main drawback is that the hotel is some distance from the main attractions of Harbin but taxis are cheap and readily available.

3 out of 5

Posted 15 Jan 2019

Minibar locked , basic amenitiesx not up to 5 star IHG standards

5 out of 5