Ratings based on 973 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by lucia, Hotel Management
Dear Daniel.Thank you very much for your feedback and for taking the time to share your experience with Us. Customer feedback is very important to us, your every suggestion is taken very much into consideration and shared with the whole team. Our goal is to satisfy the customer in all their needs by anticipating their needs. We hope to see you again for your next stays,
by A verified traveler
Posted 25 Oct 2024
Safe, clean and very newish but maintenance is yet to be perfected here
Comment from Hotel Management
25 Oct 2024 by lucia, Hotel Management
Dear AbrahamThank you for the review of our hotel. We highly value opinions from guests like you as it assists us in our never ending task to better ourselves. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Rest assured that your comments will be reviewed and actions will be made where possible.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
25 Oct 2024 by lucia, Hotel Management
Gentile ospiteRingraziandoLa nuovamente per il tempo chi ci ha dedicato, in attesa di poterLa accogliere in occasione di un Suo futuro soggiorno, inviamo I nostri più cordiali saluti.
by A verified traveler
Posted 18 Oct 2024
Shuttle to the airport. Dining not available Saturday and Sunday. Had a car pickup for a great restaurant.
Hairdryer supplied but you could not use it in the bathroom for safety reasons.
Staff very helpful.
Comment from Hotel Management
25 Oct 2024 by lucia, Hotel Management
Thank you very much for choosing Hilton Garden Inn Milan Malpensa Airport for your recent stay in the area. We thank you for the very good feedback you gave us in all the areas of the hotel.Our main goal is to offer the best possible service to our guests and we constantly invest in training our staff.We hope you will choose again Hilton Garden Inn Milan Malpensa Airport for your next stay close to the airport.Best regards.
by A verified traveler
Posted 8 Oct 2024
Hotel’s staff are super nice and friendly and helpful
Comment from Hotel Management
15 Oct 2024 by lucia, Hotel Management
Dear HuaThank you very much for choosing Hilton Garden Inn Milan Malpensa Airport for your recent stay . We thank you for the very good feedback you gave us regarding our staff.Our main goal is to offer the best possible service to our guests and we constantly invest in training our staff.We hope you will choose again Hilton Garden Inn Milan Malpensa Airport for your next stay close to the airport.Best regards.
by A verified traveler
Posted 7 Oct 2024
Good airport hotel
Comment from Hotel Management
15 Oct 2024 by lucia, Hotel Management
Dear LauraWe thank you once more for the time spent for leaving this review and we hope to welcome you again in the future.Sincerely,
by A verified traveler
Posted 2 Oct 2024
Booked hotel airport shuttle through Reception the day prior to our flight, only to be told on checking out ready to leave that we were not booked on the shuttle. Limited taxi availability.
One shuttle with 8-person capacity per hour is pretty poor for an airport hotel. Lots of people left at the hotel needing to get to the airport.
Leave plenty of time to make your flight if you stay here!
Comment from Hotel Management
15 Oct 2024 by lucia, Hotel Management
Dear Mr. LiamThank you very much for sharing your opinion about our Hotel. We are sorry if your stay here wasn’t satisfying for the transfer we always try to do our best to fulfill our customers’ expectations. Sincerely
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
15 Oct 2024 by lucia, Hotel Management
Dear SteveThank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,
by A verified traveler
Posted 27 Sep 2024
In the middle of no where, AC not working, just a bad experience, bed was hard, room not clean..
Comment from Hotel Management
15 Oct 2024 by lucia, Hotel Management
Dear LeslieThank you very much for sharing your opinion about our Hotel. We are sorry if your stay here wasn’t satisfying we always try to do our best to fulfill our customers’ expectations.
by A verified traveler
Posted 25 Sep 2024
Nice Hotel!…great room and beautiful spacious bathroom…advertising says ‘Garden Inn’ but the front entry is a nightmare void of any plants…understand they are remodeling landscape…but a terrific room…my complaint is small and insignificant…Ciao!
Comment from Hotel Management
15 Oct 2024 by lucia, Hotel Management
Dear PatrickThank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve to better serve our Guests. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Sincerely,
