Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Dear Jessica,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Somerset ES Suites Team
by A verified traveler from Concord
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 20 Oct 2024
The staff was really nice
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Tamika,Our team truly is one of the best in the business, and they will be thrilled to know you were impressed with their kind service. We look forward to welcoming you back to Sonesta ES Suites Somerset for another great visit.Somerset ES Suites Team
by A verified traveler from Cambridge
Posted 15 Oct 2024
Spider & ants at my room, my kids are scared- but we had to stay due to no hotel was available that night.
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Mohammed,Thank you for your feedback. We are sorry to learn you did not enjoy your stay with us. Please accept our sincere apologies for the unwanted pests you encountered in your accommodation. We will investigate and resolve this promptly. We appreciate your patronage and hope you have a good day.Somerset ES Suites Team
by A verified traveler from Concord
Posted 14 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Check out was not welcoming
No email notifications or guideline after check out
Old fashion everything
by A verified traveler
Posted 11 Oct 2024
by A verified traveler from Brooklyn
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Sonesta ES Suites, Hotel Management
Dear Pirly, thank you so much for the 5 STAR review! We love hearing that our guests enjoyed their stay with us. We hope to see you again soon!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Sonesta ES Suites, Hotel Management
Dear Kenysha, thank you for staying with us at Sonesta ES Suites Somerset, NJ. We're glad to know you had a pleasant stay. We hope to welcome you back soon.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Jenn C., Hotel Management
Thank you for taking the time to review your stay. We hope to see you again on your future travels!
