Ratings based on 817 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Paul,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Somerset, KY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Rashmi, Hotel Management
Dear Pedro,Thank you so much for your amazing 5-star review! We are thrilled to hear that you enjoyed your stay with us. Your positive feedback is a great encouragement for our entire team, as we strive to provide the best experience for every guest.It was our pleasure to host you, and we're delighted that everything met your expectations. Should your travels bring you back to the area, we would be more than happy to welcome you again.Thanks once more for choosing our motel, and we hope to see you soon!
by A verified traveler
Posted 21 Sep 2024
As soon as I arrived and checked into my room I was greeted with the sight of cockroaches crawling in the shower and on the floor. I immediately left and notified the front desk and asked for a refund. They took my key and said I would have to get Expedia to refund me. Well Expedia actually needed permission from them to which they have been refusing to pick up the phone.
Comment from Hotel Management
21 Sep 2024 by Rashmi, Hotel Management
Dear Ramona ,Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your recent visit. We understand how unsettling this must have been, and we take your concerns very seriously. Please rest assured that maintaining cleanliness and a comfortable environment for all our guests is of the utmost importance to us.As per our records, a full refund has been issued for your stay. We appreciate your patience throughout this process and apologize for any delay in communication with Expedia.We hope to have the opportunity to welcome you back in the future for a more positive experience.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 16 Sep 2024
Absolutely disgusting. Roaches, burn holes on everything, mold in closet and bathroom, rusty and dusty fixtures, grungy corners, old food in fridge, rusty microwave, blood on sheets. Parking lot full of people hanging out at all hours. Definitely not safe feeling
by A verified traveler
Posted 15 Sep 2024
Bathtub was dirty, hole in bathroom wall, no iron, fridge cracked. The room was dirty. Staff was very nice.
Comment from Hotel Management
18 Sep 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Kimberly, Thank you for taking the time to tell us about your experience at the Red Roof Inn Somerset, KY. I am sorry that your experience did not meet your expectations. Please accept our humblest apologies for the uncleanliness of the bathtub, the broken refrigerator and the other highlighted concerns that hindered your stay. While our goal is to deliver clean and comfortable accommodations to all guest, it appears we fell short with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Nonetheless, your kind remarks regarding the hospitality of our staff is greatly appreciated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Teri, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOMERSET KY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Sep 2024
Not to bad
Comment from Hotel Management
9 Sep 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Pedro. The staff and I at the Red Roof Inn Somerset, KY appreciate your 3/5 score following your stay. You stated that your stay was not bad. Feedback from our Red Roof guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Sep 2024
