Ratings based on 956 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Once we got settled, the room was clean and comfortable.
by A verified traveler from Vista
Posted 6 Sep 2024
New, clean right off the highway.
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 3 Aug 2024
Staff is friendly and quick check in process.
We liked the room, I would definitely recommend. However, bathroom could have been better cleaned.
Comment from Hotel Management
6 Aug 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Jana,Thank you for your commendations of our friendly staff and quick check in process, here at our RED ROOF INN SOMERSET PA. However, we apologize for any inconvenience caused by the cleanliness of the bathroom not being up to standard. I am grateful for the feedback you provided so we are able to continually improve our hotel.We hope to continue to provide great experiences for you here at our Red Roof Inn.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Alana Moore, GM , Hotel Management
Thank you for your kind words! We appreciate your business and look forward to serving you in the future!
by A verified traveler
Posted 27 Jul 2024
The staff was very kind and it was a nice place to stay!
Comment from Hotel Management
28 Jul 2024 by Alana Moore, GM , Hotel Management
Thank you for the kind review! We strive to make our guests experience as enjoyable as possible. We look forward to having you stay with us again next time you are in our area!
by A verified traveler
Posted 21 Jul 2024
Beds are very uncomfortable. Staff was friendly and helpful!
Comment from Hotel Management
22 Jul 2024 by Alana Moore, GM , Hotel Management
I apologize for the bed not being comfortable for you. I hope you give our property another try your next trip to the area!
by A verified traveler
Posted 20 Jul 2024
Extremely noisy. The front of the building where I was staying is across from semi-trailer truck parking/unloading/loading area and it went on all night long. The dead bolt on the door didn’t work and there was a slight gap between the door frame and door so if you’re traveling alone you might not feel very secure. I booked for two nights and checked out only after one. The room itself was clean and nice but due to the reasons stated above I would not recommend here.
Comment from Hotel Management
21 Jul 2024 by Alana Moore, GM , Hotel Management
I apologize for the inconvenience you experienced. We have notified the police several times about the trucks using the empty lot across the street and them being loud. I am also sorry about the issues with the door. We just acquired this property and opened in March and are working hard to correct all the issues with the buildings. I would invite you to give us another chance the next time you are traveling through the area.
by A verified traveler
Posted 8 Jul 2024
The room was extremely noisy due to the door being damaged and having a 3/16 crack down the latch side. The refrigerator was loud and woke me up every 15min. The AC unit didn't work properly and after getting it to cool at 1am, it was as loud as a diesel truck. Cob webs under the AC and up in the corner by the door. Killed two spiders. And they tried to issue a refund, but they said I have to go thru Expedia. Got 2hrs sleep through the night. Prices are way too high for the condition of this motel.
Comment from Hotel Management
12 Jul 2024 by Oniel RediResponse Specialist , Hotel Management
Thank you Larry, for taking the time to write a review of your stay at the Red Roof Inn Somerset, PA. Please accept our most sincere apologies for the concerns you described regarding the condition of the room you were assigned and the faulty A/C unit. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
12 Jul 2024 by Alana Moore, GM , Hotel Management
I apologize for your inconvenience. If you could let me know what was wrong with your stay, I can try to rectify this situation.
