Ratings based on 773 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Property was dated
Comment from Hotel Management
19 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Kindly let us know about your experience in detail. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 27 Oct 2024
Easy to find and met our needs quite well.
Comment from Hotel Management
28 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you so much for the fantastic rating! We're delighted to hear that our location was easy to find and that we were able to meet your needs so well. We look forward to welcoming you back for another great stay! See you soon!
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We are deeply touched by your commendable rating and are grateful for your time in sharing your rating! Your continued support is truly valued and we look forward to creating more memorable moments for you in the future!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Sophia CSR, Hotel Management
Hi Stephen,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative to improve our services.
by A verified traveler from Cleveland Heights
Posted 20 Oct 2024
Very old and outdated. Outdated TV, outlet wouldn’t hold plugs, tub chipped and old. Breakfast options awful. Staff slow and inexperienced. Mattress was firm which helps. Really needs a complete overhaul.
Comment from Hotel Management
21 Oct 2024 by Sophia CSR, Hotel Management
Hi Thomas,It is disheartening to hear about your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding these issues, please call up the property for further assistance.
by A verified traveler
Posted 16 Oct 2024
Nice place nice price
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Hi David,We appreciate your succinct and positive feedback! We’re glad to hear that you found our place both nice and affordable. Your satisfaction is always our priority and we look forward to welcoming you back soon!
by A verified traveler
Posted 14 Oct 2024
A lot of ongoing construction inside and apparently outside as well.
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. I regret any inconvenience caused by the ongoing construction both inside and outside the property. We are working hard to improve our facilities and I appreciate your patience during this process. Your comments are valuable and we hope to provide you with a more pleasant experience on your next visit.
by A verified traveler
Posted 13 Oct 2024
Overwhelming smell on 2nd floor of cleaning or air freshener. Water heavily chlorinated.
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. I regret the overwhelming smell on the second floor and the heavily chlorinated water. We will address these issues to ensure a more pleasant environment for our guests. Your input is appreciated and we hope to provide you with a better experience on your next visit.
by A verified traveler from Bridgewater
Posted 30 Sep 2024
The front office Mr. Patel was really helpful and nice.
Comment from Hotel Management
1 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,I’m thrilled to hear that Mr. Patel in the front office provided you with helpful and friendly service. We pride ourselves on our team’s dedication to guest satisfaction and your benevolent words truly motivate us to keep up the great work. We look forward to welcoming you back for another exceptional stay!
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
