Ratings based on 245 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 1 Oct 2024
Nice beach, many available activities (golf, swimming, sailing, diving, snorkling, etc.)
Comment from Hotel Management
9 Oct 2024 by Silvia Rajniak General Manager, Hotel Management
Dear Mr. Nader,Thank you for recently staying at Kempinski Hotel Soma Bay and for sharing your review with us.It is wonderful to see that all our services and facilities met your expectations and you therefore spent a great holiday with us.We hope to have the honor of welcoming you soon again in Soma Bay.Best regards,Silvia RajniakGeneral Manager
by A verified traveler
Posted 8 Jul 2024
Nicce hotel and clean room and helpful employees
Comment from Hotel Management
17 Jul 2024 by Hotel Management, Hotel Management
Dear Mr. Doeek,We sincerely thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation and for taking the time to share your feedback with us.It is great to see that you have been satisfied with your room and its cleanliness and our helpful employees, with pleasure we will share your kind and motivating words with the entire Team. We hope to have the honor of welcoming you soon again here in Soma Bay and let you experience another perfect holiday.Best regards,Silvia RajniakGeneral Manager
by A verified traveler
Would highly recommend
Posted 6 Jun 2024 on HotelsIt was amazing! Absolutely loved it and the service was incredible
Comment from Hotel Management
22 Jun 2024 by Hotel Management, Hotel Management
Dear Ms. Rosalynn,Thank you very much for recently staying at Kempinski hotel soma bay and sharing your review with us. We are delighted that you enjoyed your stay with us and all services and facilities have met your expectations.With pleasure we will share your wonderful feedback with the entire Team.In addition we thank you for recommending our Hotel - it is highly appreciated.The entire Team is hoping to welcome you soon again here in Soma Bay.Best regards,Silvia RajniakGeneral Manager
by A verified traveler
Posted 18 Feb 2024
Great overall hotel, great facilities, generally quiet and calm, great food, especially breakfast, and service although a little stretched at breakfast times.
Comment from Hotel Management
19 Feb 2024 by Mahmoud Matar - Executive Assistant Manager, Hotel Management
Dear Neil,Thank you for sharing your feedback about your experience at our hotel. We are delighted to hear that you found Kempinski Soma Bay to be a great overall hotel with excellent facilities and a generally quiet and calm atmosphere. We appreciate your positive comments about the great food, especially at breakfast.Your feedback regarding service being a little stretched during breakfast times is valuable, and we apologize for any inconvenience caused. We will certainly review our operations to ensure a smoother experience for our guests.We appreciate your visit and hope to have the pleasure of welcoming you back for another enjoyable stay at Kempinski Soma Bay in the future.Best Regards,Mahmoud MatarExecutive Assistant Manager
by A verified traveler
Posted 31 Jan 2024
Great housekeeping and reception staff. Restaurant excellent. Beach supberb too. Minor gripe, some breakfast waiters were sullen.
Comment from Hotel Management
2 Feb 2024 by Mahmoud Matar, Hotel Management
Dear Erika,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you found our housekeeping and reception staff to be great and that you enjoyed the excellent restaurant and superb beach.We sincerely apologize for any inconvenience caused by the sullen behaviour of some breakfast waiters. Your feedback is incredibly valuable to us, and we will ensure that this matter is addressed internally to prevent such occurrences in the future.It is our aim to provide all guests with an outstanding experience, and we regret if your experience was marred by this incident. We hope this did not overshadow your overall impression and that you still have fond memories of your stay with us.Should you choose to return in the future, giving us the opportunity to enhance your stay, please do not hesitate to contact us directly. We would be delighted to welcome you back.Warm regards,
by A verified traveler from Doha
Posted 29 Oct 2023
A proper five star resort. While the design is a little bit outdated, but the service is top class and you feel like royality.
Comment from Hotel Management
29 Oct 2023 by Silvia Rajniak - General Manager, Hotel Management
Dear Islam,Thank you for your feedback on your experience at our five-star resort. We appreciate your kind words about our top-class service and the way it made you feel like royalty. Providing exceptional service is a top priority for us, and we are glad that we could meet your expectations in this regard.We understand your comment about the design being a little bit outdated. We continuously strive to enhance our facilities and offerings, and your feedback is valuable to us. We will take your comment into consideration as we plan for future updates and improvements to our resort.Thank you for choosing our resort, and we hope to have the pleasure of welcoming you back in the future to provide you with an even more remarkable experience.Silvia RajniakGeneral Manager
by A verified traveler
Posted 21 Sep 2023
Amazing stay at Kempinski. Everything we wanted and more. Staff team is incredible. So friendly, professional and consistently top notch. Such a fantastic holiday, cannot song the team’s praises enough.
Comment from Hotel Management
23 Sep 2023 by Silvia Rajniak - General Manager, Hotel Management
Dear Marie,Thank you for your amazing review! We are thrilled to hear that your stay at Kempinski exceeded your expectations and provided everything you wanted and more.Our staff team takes great pride in delivering exceptional service, and we are delighted that their friendliness, professionalism, and top-notch performance made your holiday fantastic. We will make sure to pass on your praises to the entire team.Your kind words are truly appreciated, and we are grateful that you chose to stay with us. We hope to have the pleasure of welcoming you back in the future for another unforgettable experience.Silvia RajniakGeneral Manager
by A verified traveler
Posted 17 Sep 2023
Quiet, clean, food, beach, service and everything
Comment from Hotel Management
19 Sep 2023 by Silvia Rajniak - General Manager, Hotel Management
Dear Magdy G,Thank you for your positive feedback about your recent stay at our hotel. We're thrilled to hear that you found our hotel to be quiet, and clean and that you enjoyed the food, beach, and service.Maintaining a peaceful environment is important to us, and we're glad you were able to enjoy a tranquil stay. Cleanliness is a top priority, and we strive to provide a clean and comfortable environment for our guests.We're delighted that you enjoyed the food options available at our hotel. Our culinary team works hard to offer a variety of delicious dishes to cater to different preferences.It's great to know that you had a fantastic experience at the beach. We aim to provide a relaxing and enjoyable beach experience for our guests.We appreciate your kind words about our service. Our staff takes pride in providing attentive and friendly service, and we're glad it made a positive impact on your stay.Thank you for your review, and we hope to have the pleasure of welcoming you back in the future for another exceptional experience.Silvia RajniakGeneral Manager
by A verified traveler
Posted 8 Sep 2023
It took around 40mins to check in which was far too long. I was allocated the room I had booked and was only given the room upgrade when I pointed out this was part of the VIP Expedia access. The hotel and facilities were great especially the pool and beach area and the staff were very helpful and nice
Comment from Hotel Management
9 Sep 2023 by Silvia Rajniak - General Manager, Hotel Management
Dear Malene, Thank you for your recent stay at the Kempinski Hotel Soma Bay and for taking the time to share your excellent review with us on Expedia.com. It's nice to see that you felt completely comfortable in our hotel with the beautiful beach area and enjoyed the calm and relaxed atmosphere. We are particularly happy to see that you were completely satisfied with our friendly and courteous employees. We will be happy to share your great praise and recognition with all colleagues. Furthermore, we have noticed your feedback in regards to the long check-in process, Of course, it should not be the case and rest assured that we will extend the necessary training to avoid such shortfall in the future. We apologise for the inconvenience. We very much hope to be able to welcome you back soon for a relaxing and feel-good holiday. In the meantime, we remain with sunny greetings, Silvia Rajniak General Manager
by A verified traveler from BELLEVUE
Posted 26 Jul 2023
Great beach and very nice facilities full of activities.
Comment from Hotel Management
2 Aug 2023 by Mahmoud Matar - Executive Assistant Manager, Hotel Management
Dear Mustafa,Thank you very much for your recent stay at Kempinski Hotel Soma Bay and you have decided to share your feedback on Expedia.com with us. It is wonderful to learn that you generally have enjoyed your time with us and that enjoyed the area around Soma Bay and the facility itself. Thank you very much.We are already looking forward to welcoming you back again and in the meantime we remain with sunny regards from Soma Bay,Mahmoud MatarExecutive Assistant Manager
